Wan Nurul Najeehah Wan Khairul Aznan

Data Visualizer (Power BI Developer)

December 2023 - Current

• Developed reports and visuals, interactive dashboard using Microsoft Power BI.

( Trouble Ticket Performance , Operators Individual Performance

and Service Request Performance )

• Improved and tuned 5000+ data extracts and MSSQL Scripts used in Extraction.
• Provided on-call support for existing data visualization and dashboard.
• Interacted with top management to understand and deliver analytical needs.
• Collaborated with management team to develop strategic plans for business growth and improvement.
• Facilitated clear communication between employees and upper management through regular meetings and updates.

Monthly ETL Process (Talend Data Fabric)

December 2022 - Current

• Involving in Monthly ETL process by every month.
• Ensure to double check all file and data count tally with sources before Data Loading Process.
• Ensure Data Loading process run smoothly without any error.
• Ensure Report Availability based on SLA's.

Data Stitching Monitoring (Talend Data Fabric)

December 2022 - Current

• Monitoring 20+ Data Stitching job in Talend Platform.
• Ensure Report Availability (10+ report generate per day include weekend) after Data Stitching Job successfully done.
• Perform Data Recovery based on monitoring or user feedback.
• Ensure to escalate to higher Level (Level 2 or 3) if there's any complex issue based on SLA's.

Service Desk Operation (Ticketing System)

December 2022 - Current

• Ensure resolved Trouble Ticket within 24 hour based on SLA's.
• Ensure resolved Service Request Ticket based on SLA's.
• Granted User Authorization ID in various system. (Power BI portal, QlikSense and etc.)
• Provided efficient/technical support for System Utilization (e.g, check report server resource)

Research Officer (Reducing Mathematics Anxiety Among Students in Higher Education)

February 2022 - August 2022

• Involved with and in charge of the project (Reducing Mathematics Anxiety Among Students in Higher Education).
• Carrying out a research paper or related study based on the subject and presenting the literature table or a summary of the studies to the superior; a total of 8 papers have been presented and reviewed.
• Develop a questionnaire based on the research report.
• Performed a reliability and validity testing on the questionnaire and redesigned the questionnaire until they exceeded the standards.
• Assess advertisement respondents and target a qualifying respondents as participants.