Wan Nurul Atiqah Wan Zainal
Department Manager
Damansara Damai,Petaling Jaya
Summary
Proactive and meticulous manager with over 5 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Department Manager
H&M Retail Sdn Bhd
Kuala Lumpur, Kuala Lumpur
10.2019 - Current
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Cash Office Responsible
H&M Retail Sdn Bhd
Petaling Jaya, Selangor
10.2016 - 09.2019
- Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
- Supervised risk management, loss prevention and safety operations to decrease incidents of theft, waste and abuse.
- Led effective allocation of resources, budget, inventory, training support and team building.
- Monitored department's contribution to total store shortage reduction and prevention programs.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Internship Student
Petroliam Nasional Berhad, KLCC
Kuala Lumpur, Kuala Lumpur
02.2016 - 06.2016
- Organized company files and created support system for Contracts Department to decrease workload and increase productivity of executives
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
Service Coordinator
Secret Recipe Sdn Bhd, Mid Valley Megamall
Kuala Lumpur, Kuala Lumpur
08.2015 - 09.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
BBA (Hons - Transport
Universiti Teknologi Mara
Puncak Alam, Selangor 06.2014 - 01.2016
Diploma - Business Studies
Universiti Teknologi Mara
Kota Kinabalu, Sabah 09.2011 - 04.2014
Skills
Staff Development
Relationship building and management
Goals and performance
Policy and procedure adherence
Business administration
Timeline
Department Manager
H&M Retail Sdn Bhd
10.2019 - Current
Cash Office Responsible
H&M Retail Sdn Bhd
10.2016 - 09.2019
Internship Student
Petroliam Nasional Berhad, KLCC
02.2016 - 06.2016
Service Coordinator
Secret Recipe Sdn Bhd, Mid Valley Megamall
08.2015 - 09.2015
BBA (Hons - Transport
Universiti Teknologi Mara
06.2014 - 01.2016
Diploma - Business Studies
Universiti Teknologi Mara
09.2011 - 04.2014