Wan Nurtasha Ikmal
Human Resource / Content Analyst
Ampang
Summary
A highly organized and dedicated Human Resources professional with three years of executive experience, coupled with an additional two years in the IT field as a Content Analyst. Demonstrated strong interpersonal skills while operating within multicultural environments. She is adept at maintaining confidentiality and integrity when handling sensitive information. Currently seeking opportunities to further enhance and upgrade her skill set and broaden her professional experience.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Talent Acquisition Executive
Genius Brio Recruitment Agency
02.2024 - Current
- Develop and report on quarterly and annual hiring plans, progress, and development initiatives.
- Engage in various HR-related matters to support organizational objectives.
- Collaborate effectively with team members across different regions.
- Manage and operate multiple Internet platform accounts, including LinkedIn, Facebook, Twitter, Instagram, Little RedBook, Weibo, and WeChat public accounts.
- Coordinate the advertising of job vacancies through various social media platforms and job search portals.
- Lead end-to-end recruitment activities, encompassing candidate sourcing, interviews, offer management, and onboarding processes.
- Remain informed about industry trends and best practices in recruitment and talent acquisition.
- Undertake any ad-hoc tasks as required by management.
Community Operations Analyst
Meta / CPL Solutions LTD
06.2021 - 07.2023
- Provided empathetic and accurate assistance to clients' community members, resolving inquiries promptly according to standard operating procedures (SOP) in a dynamic environment.
- Identified emerging trends and patterns, promptly escalating issues outside of company policy to the global team for resolution.
- Investigated and resolved reported issues on clients' platforms (Facebook & Instagram), including requests for account support (fraud & deception) and reports of potentially abusive content.
- Gathered, analyzed, and utilized relevant data with the team to develop strategies for improving and ensuring a positive and safe user experience on the platform.
- Enforced clients' Terms of Use by diligently monitoring and addressing reports of abuse on the site, including disturbing content (terrorist, hate speech, self-harm, child exploitation, pornography).
- Leveraged market-specific knowledge, signals, and insights to identify and implement scalable solutions for enhancing user community support.
- Reviewed reported content within agreed-upon average handling time (AHT) and quality standards (KPI), maintaining strict confidentiality.
- Achieved 100% accuracy in Post Root Cause Analysis (RCA) for audit tickets.
- Identified inefficiencies in workflows and policies, proposing effective solutions for improvement.
- Demonstrated the ability to make well-balanced decisions under minimal supervision, driven to serve as an effective advocate for the community.
Medical Receptionist ( Part -Time)
South Circular Road Surgery
03.2019 - 08.2019
- Warmly greeted and assisted patients both in-person and over the phone, providing courteous and professional service.
- Managed and responded to emails received through the general office email address, addressing inquiries promptly and efficiently.
- Handled all general inquiries, explained procedures, and scheduled both new and follow-up appointments as needed.
- Organized and maintained patient records, retrieving and re-filing them as required while ensuring strict adherence to alphabetical order.
- Ensured timely filing of correspondence, reports, results, etc., into the correct records, maintaining their good condition and ensuring all necessary information on the outside cover was clearly visible.
Executive Human Resources
Media Prima Berhad
01.2016 - 07.2017
- Conducted recruitment interviews for the new project at CJ Wow Shop, the second-largest TV home shopping platform in Malaysia.
- Assisted in coordinating employee orientation and facilitated newcomers' joining formalities.
- Drafted various letters, including offer and confirmation letters.
- Maintained comprehensive HR records, including those related to compensation, health, and medical insurance.
- Administered all aspects of employee, expatriate, and contract staff administration.
- Prepared and submitted HR-related letters, documents, and certificates as per employee requirements, in consultation with management.
- Managed HR benefits and medical claims for staff.
- Collaborated with recruitment agencies such as Adecco to source candidates for specific job positions.
- Coordinated with consultants and candidates to schedule appointments with the management team for sourcing purposes.
- Provided guidance and leadership to all interns within each department of the company.
- Planned and executed various welfare activities for employees.
- Recorded and monitored attendance to ensure punctuality among employees.
Human Resources Trainee
Media Prima Berhad
08.2015 - 10.2015
- Screened and shortlisted resumes for suitable positions as per request.
- Scheduled and coordinated interview sessions, arranging appointments as necessary.
- Facilitated the new hiring process by ensuring all required documents were complete.
- Managed the Media Prima Careers official email, responding to inquiries and coordinating communication.
- Handled incoming phone calls for Media Prima Berhad offices, providing assistance and forwarding calls as needed.
- Assisted in organizing monthly induction briefings for new staff.
- Organized and maintained letter and resume files, ensuring efficient retrieval and organization.
Education
Masters of Business Administration in Human Resources Management -
Dublin Business School
Bachelors Degree in Psychology & Communications - undefined
Upper Iowa University
Skills
Certification
Test of Interactive English, IELTS, 07/2019
References
References available upon request
Timeline
Talent Acquisition Executive
Genius Brio Recruitment Agency
02.2024 - Current
Community Operations Analyst
Meta / CPL Solutions LTD
06.2021 - 07.2023
Medical Receptionist ( Part -Time)
South Circular Road Surgery
03.2019 - 08.2019
Executive Human Resources
Media Prima Berhad
01.2016 - 07.2017
Human Resources Trainee
Media Prima Berhad
08.2015 - 10.2015
Masters of Business Administration in Human Resources Management -
Dublin Business School
Bachelors Degree in Psychology & Communications - undefined
Upper Iowa University
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