Oracle
Wan Nur Shafiqah Mohd Azlan
Service Desk Analyst
Cyberjaya
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Service Desk Analyst
Accenture Malaysia Sdn Bhd
Cyberjaya
03.2019 - Current
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Engaged in user support interactions via telephone, chat and email platforms.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Configured hardware, devices and software to set up work stations for employees.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Managed team of new employees, overseeing hiring, training and professional growth of employees.
SharePoint RCG Operation Engineer)
T-Systems Malaysia
Cyberjaya
05.2018 - 03.2019
- Attending weekly CAB meeting to update change progress occurred on (UAT and Prod environment)
- Developed and delivered change management support documentation and manuals.
- Implement CU update package in UAT environment
- Cross training and knowledge transfer within India SharePoint team
- Developed team communications and information for meetings.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Junior Support Analyst
Royal Bank of Canada
Cyberjaya
05.2017 - 10.2017
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Involve in application tester before release to prod environment
Sales Executive
OIB Marketing Sdn Bhd
Sepang
05.2016 - 03.2017
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Represent company in the participated property exhibition.
- Sharing ideas between sales and marketing team to gain customer attraction or awareness for any event was held
Education
Diploma - Business Administration
Nilai University
Nilai 07.2012 - 08.2015
Skills
Client relationship management
Desktop support
Application support
Staff education and training
Technical issues analysis
Critical Thinking
Change management
Software
Powershell
Rerence
Nur Syamimi Zamisyah - Team Lead
- Accenture Malaysia Sdn Bhd
- +6014-3716268
Haire Bin Omar - Case management
- Accenture Malaysia Sdn Bhd
- +60111-26262470
Erman Fitri Mohd Yasin - Dev Ops Engineer
- Exxon Mobil
- +6012-6206375
Mohd Saipul Adli Mahayadin - Senior Reporting Parameters
- Royal Bank of Canada
- +6012-2255524
Noor Yusniza Mohd Noor - Real Estate Agent
- Mitra Property
- +6012-5367764
Availbility
2 Month (Negotiable)
Salary
MYR 3,500 (Negotiable)
Timeline
Service Desk Analyst
Accenture Malaysia Sdn Bhd
03.2019 - Current
SharePoint RCG Operation Engineer)
T-Systems Malaysia
05.2018 - 03.2019
Junior Support Analyst
Royal Bank of Canada
05.2017 - 10.2017
Sales Executive
OIB Marketing Sdn Bhd
05.2016 - 03.2017
Diploma - Business Administration
Nilai University
07.2012 - 08.2015