Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic
Wan Nur Izzatti Binti Mior Baharudin

Wan Nur Izzatti Binti Mior Baharudin

Marketing
Port Dickson,Negeri Sembilan

Summary

Motivated and resourceful individual with experience in customer service and social media marketing, eager to apply and expand skills in hotel marketing. Strong communication and problem-solving skills, with the ability to work effectively both independently and in teams. Skilled in engaging customers and managing online content to increase brand visibility. A quick learner with openness to acquire new skills, committed to applying diverse expertise and enthusiasm to support marketing efforts in hospitality industry.

Overview

2
2
years of professional experience
4
4
Languages

Work History

Social Media Manager Intern

Iman Moment
Bangi, Selangor
04.2023 - 07.2024
  • Enhanced audience engagement through the creation of visually appealing and relevant content.
  • Optimized the use of hashtags to expand post visibility and reach within relevant communities.
  • Managed multiple social media platforms for consistent messaging and optimal reach.
  • Participated in brainstorming sessions, contributing innovative ideas that positively impacted overall marketing strategy development.
  • Supported the team in organizing promotional events, resulting in increased follower growth and website traffic.
  • Events I worked in: IM Europe 2023 Warmth of Winter, IM Europe 2024 Spring Gathering

Front of House Employee

Putera Puteri London
London, England
06.2022 - 07.2023
  • Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
  • Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

Bachelor of Science - Biomedical Sciences

King's College London
London, United Kingdom
04.2001 -

Skills

Skilled in Microsoft Office tools

Social media engagement

Clear communication

Customer engagement

Digital video editing

Social media management

Problem-solving

Team building

Effective time management

Effective team collaboration

Friendly, positive attitude

Flexible and adaptable

Software

Microsoft tools

Canva

Clipchamp

CapCut

Timeline

Social Media Manager Intern

Iman Moment
04.2023 - 07.2024

Front of House Employee

Putera Puteri London
06.2022 - 07.2023

Bachelor of Science - Biomedical Sciences

King's College London
04.2001 -
Wan Nur Izzatti Binti Mior BaharudinMarketing