WAN NURISMA BINTI WAN GHANI
LOT2682-R , LORONG MAKMUR 1 , KG JENDERAM HILIR,SELANGOR
Summary
Proven leader in housekeeping efficiency, I enhanced guest satisfaction by overhauling cleaning procedures at All Area Services, mentoring staff to peak performance. Expert in inventory management and preventive maintenance, my strategies significantly reduced costs while maintaining top cleanliness standards. Skilled in fostering cross-departmental collaboration, I excel in both organizational and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Senior Housekeeping Supervisor
All Area Services
PULSE GRANDE HOTEL , PUTRAJAYA
07.2020 - Current
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Implemented effective communication channels between housekeeping staff and other departments, resulting in improved cross-functional collaboration and problem-solving capabilities.
- Enhanced overall guest satisfaction by implementing efficient housekeeping procedures and maintaining high standards of cleanliness.
- Developed strong relationships with vendors, suppliers, and contractors to secure the best prices on high-quality products and services.
Housekeeping Supervisor
Room Inspector
PULSE GRANDE HOTEL , PUTRAJAYA
01.2018 - 07.2020
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Optimized inventory management by keeping accurate records of supplies used during inspections and reordering when necessary.
- Performed daily walk-throughs of public areas, identifying potential hazards or cleanliness concerns for prompt resolution.
- Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Housekeeping and Laundry Attendant
Service Associates
SHANGRI- LA HOTEL , PUTRAJAYA
07.2017 - 12.2017
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
Education
SPM -
SMK JERAM
PASIR PUTEH , KELANTAN2015
PMR -
SMU(A) ITTIFAKIAH TELOSAN
PASIR PUTEH , KELANTAN2013
UPSR -
SK TELOSAN
PASIR PUTEH , KELANTAN2010
Skills
Ordering cleaning supplies
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
Senior Housekeeping Supervisor
All Area Services
07.2020 - Current
Housekeeping Supervisor
Room Inspector
01.2018 - 07.2020
Housekeeping and Laundry Attendant
Service Associates
07.2017 - 12.2017
SPM -
SMK JERAM
PMR -
SMU(A) ITTIFAKIAH TELOSAN
UPSR -
SK TELOSAN
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