WAN NORSYAHIRA BINTI WAN RAMLI
IT PROJECT COORDINATOR / PMO
Subang Jaya
Summary
IT professional with robust background in coordinating technology projects and driving team success. Known for delivering impactful project outcomes and maintaining high standards in fast-paced environments. Reliable and adaptable, with strong focus on collaboration and problem-solving. Key skills include project management and stakeholder communication.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
IT Project Coordinator/PMO
PRO OFFICE SOLUTIONS SDN BHD
05.2022 - Current
- Oversee the development of the project and ensure that team members are carrying out their tasks efficiently.
- Draft new and improving existing project management office policies and processes.
- Develop project plans; Gantt Charts, Project Initiation Documents.
- Evaluate projects to ensure they are meeting company standards, adhere to budgets, and meet deadlines.
- Document the project's creation, development, and execution as well as the project's scope, budget, and justification.
- Identify project needs and develop a detailed timeline for completion.
- Coordinate a project management team and delegate tasks.
- Monitor expenditures and create detailed reports for upper management.
- Keep track of a project's progress and ensure its completion before the deadline.
- Work within budget constraints.
- Implement changes to teams and processes as and when needed.
- Planning project management activities, analyzing financial information to keep projects on track, and collaborating with different departments to ensure all leaders understand where a project is in the development process.
- Assist production of weekly and monthly project progress report.
- Assist coordination of Project Working Committee (PWC) meeting Project Steering Committee (PSC) meeting.
- Defining project scope, goals, objectives, and deliverables.
- Developing detailed project plans, including timelines, budgets, and resource allocation.
- Tracking progress, identifying and mitigating risks, and adjusting as needed.
- Keeping stakeholders informed and engaged throughout the project lifecycle.
- Improved overall project success rates with thorough risk assessment and mitigation planning.
- Liaised effectively between technical teams and business users to ensure seamless integration of systems.
- Monitored project performance metrics closely, making adjustments as needed to stay on track with objectives.
- Optimized resource allocation for projects, ensuring timely delivery without sacrificing quality.
- Ensured data privacy compliance by thoroughly reviewing projects for potential risks related to sensitive information storage or transmission.
- Developed comprehensive project documentation, including scope statements, timelines, budgets, and status reports.
- Enhanced communication between stakeholders by holding regular progress update meetings and sharing detailed reports.
- Mentored junior staff members on effective project coordination practices to support their professional growth and development.
- Reduced project completion times by effectively coordinating team members and resources.
- Evaluated vendor proposals carefully before finalizing contracts, selecting the best-fit solutions for organizational needs within budget constraints.
- Managed multiple IT projects simultaneously, prioritizing tasks based on urgency and potential impact on the organization''s goals.
- Provided detailed project status updates to stakeholders and executive management.
- Negotiated and managed third-party contracts related to project deliverables.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Devised test plans to validate accuracy of IT projects.
- Assessed and analyzed customer requirements to develop effective IT project plans.
Software Project Coordinator
CYBERSOLUTION TECHNOLOGIES SDN BHD
02.2021 - 08.2021
- Coordinate tasks, bugs, and source code management tools.
- To liaise with technical team on status, progress and blocking issues.
- To liaise with finance team on payment status, requisition, procurement, and claims.
- Monitored internal resources and third parties/vendors for the execution of projects.
- Establish/manage and maintain the relationship with the client and all stakeholders.
- Participate in coming up with a detailed project plan to track progress of assigned projects.
- Create and maintain comprehensive project documentation, project charter and schedule.
- Involved in developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
- Learn existing products, become the advocator and champion in consulting and managing clients' issues and perceptions.
- Coordinating deliverables, gathering technical requirements, client discussions, meetings, trainings, and relevant presentations.
- Own and coordinate mini and major upgrade projects such that projects are to be delivered on-time, within scope and within budget.
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
- Leading ongoing reviews of business processes and developing optimization strategies.
- Staying up to date on the latest processes and IT advancements to automate and modernize systems.
- Conducting meetings and presentations to share ideas and findings.
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to cross-functional team members and management.
- Gathering critical information from meetings with various stakeholders and producing useful reports.
- Working closely with clients, technicians, and managerial staff.
- Providing leadership, training, coaching, and guidance to junior staff.
- Monitoring deliverables and ensuring timely completion of projects.
IT Executive System Development
UPSI HOLDINGS SDN BHD
08.2014 - 08.2020
- Analyze risks and opportunities.
- Oversee project procurement management.
- Work with the Project Manager to eliminate blockers.
- Break projects into doable actions and set timeframes.
- Make sure that clients' needs are met as projects evolve.
- Monitor project progress and handle any issues that arise.
- Use tools to monitor working hours, plans and expenditures.
- Involved in UAT session, assisting users to do testing in UAT session.
- Liaise with clients to identify and define requirements, scope, and objectives.
- Work with Team Lead and BA to understand the enhancement requirements.
- Issue all appropriate legal paperwork (e.g., contracts and terms of agreement).
- Create and maintain comprehensive project documentation, plans and reports.
- Act as the point of contact and communicate project status to all participants.
- Assign tasks to internal teams and assist with schedule management.
- Preparing UAT test scripts and UAT Screen Comparison Test Script for UAT sessions.
- Coordinate project management activities, resources, equipment, and information.
- Develops solution by preparing and evaluating alternative workflow solutions.
Project Analyst
HLSCREATIVE SDN BHD
02.2013 - 07.2014
- Assist users on process workflow during testing.
- Assisting e-Tanah system (Negeri Melaka) go Live.
- Assist users to use new systems and process workflow.
- Performed code fixing based on user's comments after testing.
- Investigate cause of screen errors and do code fixing to solve the errors.
- Assigned in Integration and Supporting Module for Integration between e-Tanah sub modules.
- Checking the errors occur and do the codes fixing for the errors that they are facing while doing the testing for user.
- Assist User Manual Documentation Team during testing the process workflow to prepare for the user manual documentation.
- Investigate cause of screen errors and find a way to solve the errors and assist Site Engineers in codes fixing based on users reports.
- Involving Pre-Acceptance Test (PAT) and Final Acceptance Test (FAT) of all processes in Integration between e-Tanah System Module with users.
Internship/Programmer
02.2013 - 06.2013
- Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
- Perform or direct revision, repair, or expansion of existing programs to increase operating efficiency or adapt to new requirements.
- Perform systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer.
- Conduct trial runs of programs and software applications to be sure they will produce the desired information and that the instructions are correct.
- Write, analyze, review, and rewrite programs, using workflow charts and diagrams, and applying knowledge of computer capabilities, subject matter, and symbolic logic.
Education
Bachelor of Quranic Studies with Multimedia (Honors) -
UNIVERSITI SAINS ISLAM MALAYSIA
Nilai, Negeri Sembilan 01.2009 - 01.2013
Diploma in Islamic Studies - Information Technology
UNIVERSITI DARUL IMAN MALAYSIA
Gong Badak, Terengganu 01.2006 - 01.2009
Skills
- Microsoft Office
- Microsoft Project
- Microsoft Visio
- Start Infinity (Project Management Tool)
- Tango (Test Script Tool)
- Test Procedures
- Time Management
- Tender Management
- Project Coordination
- Contract Management
- Contract Documentation
- Systems Analysis and Design
- System Development Life Cycle
- Project Planning and Management
- Business Analysis
- Project Documentation
- Contract Negotiating
- Handle Multiple Projects
- MySQL
- C Programming
- MySQL Database
- PHP Programming
- Lucid Chart
- Listening
- Teaching
- Leadership
- Responsible
- Self-Motivated
- Stress Tolerance
- Computer Skills
- Delegating Tasks
- Prioritizing Tasks
- Teamwork Skills
- Organization Skills
- Motivating People
- Adaptability
- Empathy
- Work-ethic
- Positivity
- Teamwork
- Willingness to learn
- Software development life cycle
- Project scheduling
- Business analysis
- Requirements analysis
- Scrum framework
- Planning and scheduling
- Cross-functional coordination
- Project tracking
- Project planning and development
- Work flow planning
- Customer relations
- Verbal and written communication
- Document management
- Team collaboration
- Staff management
- Presentations
- Project scope analysis
- Team bonding
- Progress reporting
- Project management
- Coaching and mentoring
- Project scope
- Project planning
- Deliverable tracking
- Programming languages
- Meeting facilitation
- Contract management
- Project development
Coursework
- Project Management, 2023, 09/06/23 - 09/07/23, Malaysian Integrity Academy Sdn Bhd
- Microsoft Excel - Intermediate Level, 2023, 06/07/23 - 06/08/23, Outsourcing Training & Consulting Sdn Bhd
- Project Management - Strategic Planning, Smarter Execution, 2022, 06/23/22 - 06/24/22, Malaysian Integrity Academy Sdn Bhd
Job Preferences
Expected Salary: MYR 5,500 - MYR 6,000, Last Drawn Salary: MYR 4,300, Notice Period: 1 month, Willing to Travel: Yes
Personal Information
- Age: 36 Years Old
- Ethnicity: Malay
- Gender: Female
- Nationality: Malaysian
- Marital Status: Single
- Religion: Muslim
Timeline
IT Project Coordinator/PMO
PRO OFFICE SOLUTIONS SDN BHD
05.2022 - Current
Software Project Coordinator
CYBERSOLUTION TECHNOLOGIES SDN BHD
02.2021 - 08.2021
IT Executive System Development
UPSI HOLDINGS SDN BHD
08.2014 - 08.2020
Project Analyst
HLSCREATIVE SDN BHD
02.2013 - 07.2014
Internship/Programmer
02.2013 - 06.2013
Bachelor of Quranic Studies with Multimedia (Honors) -
UNIVERSITI SAINS ISLAM MALAYSIA
01.2009 - 01.2013
Diploma in Islamic Studies - Information Technology
UNIVERSITI DARUL IMAN MALAYSIA
01.2006 - 01.2009
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