Wan Muqarram Wan Sidek
Sales & Digital Marketer
Petaling Jaya
Summary
Dynamic and results-driven Digital Marketing Executive with 5 years of experience propelling online presence and driving sales. Skilled in social media management, conducting business training, and overseeing online sales operations. Recognized for fostering teamwork, exceptional communication, and leadership abilities. Adept at providing top-tier customer service and thriving in fast-paced, customer-centric settings. Known for being a fast learner and a valuable team player and dedicated to delivering impactful results and exceeding expectations.
Overview
7
7
years of professional experience
Work History
Digital Marketing Executive & Sales
Chemway Sdn. Bhd.
Klang
05.2019 - Current
- Manage and create content for the company's social media platforms, driving brand awareness and customer engagement through targeted campaigns and regular updates
- Lead product training sessions for business owners, ensuring customers understand the features and benefits of the car care products to enhance their business operations.
- Manage both online and in-person sales processes, from initial customer inquiries to closing deals, ensuring seamless transactions and customer satisfaction.
- Collaborate with the product development team to brainstorm and contribute creative ideas for new car care products, refining features to meet market needs.
- Designed and maintain the company's website, optimizing user experience and ensuring it effectively showcases products and services to attract potential buyers.
- Provide exceptional customer service by addressing inquiries, resolving issues, and managing after-sales support to ensure ongoing customer satisfaction and loyalty.
Social Media Intern
Youth Trust Foundation - MyHarapan
Petaling Jaya
05.2017 - 09.2017
- Crafted compelling and engaging content copy for social media, to effectively communicate organization's mission and campaigns.
- Assisted in writing and editing of media releases, ensuring accurate and persuasive messaging to raise public awareness of significant events and projects.
- Captured and edited high-quality photographs to visually improve social media posts, increasing engagement and showcasing impact of NGO's initiatives.
- Supported outreach team by co-calling potential partners and donors, fostering collaboration opportunities and securing donations to sustain NGO's efforts.
Skills
Copywriting and editing
Customer Relationship Management (CRM)
Excellent Communication
Teamwork and Collaboration
Digital Marketing
Social Media Marketing
Graphic Design Abilities
Copywriting and editing
Languages
Malay
Native language
English
Proficient
C2
Timeline
Digital Marketing Executive & Sales
Chemway Sdn. Bhd.
05.2019 - Current
Social Media Intern
Youth Trust Foundation - MyHarapan
05.2017 - 09.2017
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