WAN MUHAMMAD ARIF DZAKIRIN BIN ROSKAYUZOKI
Tanah Merah, Kelantan
Summary
Results-driven Branch Manager with experience in fleet operations, administration, accounting support, and IT management. Proven ability to manage operational processes, documentation, and team coordination effectively while maintaining efficiency under pressure and ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Branch Manager
RISDA Fleet Sdn. Bhd.
Temerloh, Malaysia., Temerloh, Malaysia.
06.2022 - Current
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Maintained and monitored the proper usage of the server system for accounting and stock management operations.
- Directed daily operations to achieve maximum efficiency and productivity.
- Negotiated rates and contracts with transportation and logistics providers with favourable outcomes.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise supply chain efficiency.
- Responded to customer enquiries and complaints regarding delivery issues, maintaining high levels of customer satisfaction.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Established and maintained productive relationships with key business clients to secure long-term business.
Operation Supervisor
RISDA Fleet Sdn Bhd
Terengganu
01.2022 - 05.2022
- Supervise daily transport and fleet operations
- Coordinate staff scheduling and operational workflow
- Monitor operational efficiency and compliance
- Prepare reports and operational documentation
- Managed logistics operations, coordinating transportation, warehousing, and inventory control to optimise efficiency.
- Negotiated with sub-logistic to establish quality, cost and delivery requirements.
- Coordinated daily logistics operations, optimising routes and schedules for timely deliveries.
- Coordinated logistics for goods transportation, achieving timely deliveries and customer satisfaction.
- Managed inventory control, reducing waste and ensuring optimal stock levels for uninterrupted operations.
Account & Administration
RISDA Fleet Sdn Bhd
Temerloh
09.2020 - 01.2022
- Managed accounting documentation and administrative processes
- Maintained office records and documentation
- Assisted financial reporting and internal processes
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Installed, configured, and maintained computer hardware, software, systems, networks, printers, and scanners to support business operations.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
Support Clerk
RISDA Fleet Sdn Bhd
Kelantan
01.2017 - 08.2020
- Managed and processed branch claim invoices using the accounting system, ensuring accuracy, proper record-keeping, and efficient financial documentation including handling stock and inventory records in the system to ensure accurate tracking, proper documentation, and efficient inventory control.
- Provided support in accounting documentation and financial reporting to maintain accurate records, and ensure compliance with company procedures.
- Updated clients on transport time, order process and promptly reporting delays when required.
- Maintained outstanding relationships with transportation companies to obtain best prices for courier costs.
- Monitored and inspected computers and peripheral equipment, ensuring consistent IT services.
- Monitored computer system performance and intervened in identified problems.
- Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimise downtime.
IT Executive
Grand Riverview Hotel
Kelantan, Malaysia
01.2016 - 06.2017
- Oversee and manage all technology infrastructure, including servers, WAN/LAN networks, Wi-Fi systems, PABX, Property Management Systems (PMS), and Point of Sale (POS) systems to ensure 24/7 operational reliability.
- Perform maintenance and troubleshooting of hotel IT systems including servers, workstations, POS, PMS (e.g., Opera), and network equipment.
- Provide timely technical support to both guests and staff, resolving hardware and software issues efficiently.
- Liaise with external vendors for IT support services, while managing hardware/software inventory and licensing compliance.
- Develop and implement IT policies, plan preventive maintenance schedules, and manage IT budget for system upgrades and improvements.
Education
Diploma Kemahiran Malaysia - Information & Communication Technology (Computer Systems)
Pahang Skills Development Centre
Pahang, Malaysia2015
SPM - Electrical & Electronics
SM Vokasional Tanah Merah
Tanah Merah, Malaysia2011
Skills
- Operations & Fleet Coordination
- Administrative Management
- Accounting Support
- Microsoft Office (Word, Excel, PowerPoint)
- Accounting System
- Documentation & Reporting
- Computer Hardware & Software Management
- Customer relationship management
Languages
Bahasa Malaysia
English
Timeline
Branch Manager
RISDA Fleet Sdn. Bhd.
06.2022 - Current
Operation Supervisor
RISDA Fleet Sdn Bhd
01.2022 - 05.2022
Account & Administration
RISDA Fleet Sdn Bhd
09.2020 - 01.2022
Support Clerk
RISDA Fleet Sdn Bhd
01.2017 - 08.2020
IT Executive
Grand Riverview Hotel
01.2016 - 06.2017
Diploma Kemahiran Malaysia - Information & Communication Technology (Computer Systems)
Pahang Skills Development Centre
SPM - Electrical & Electronics
SM Vokasional Tanah Merah