Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Wan Mohd Shazmi Muin Bin Wan Mohd Abdul Amir

Customer Service Experienced
Malaysia

Summary

Committed and well experienced in customer service line with strong production background. Focused on maintaining team safety and meeting challenging performance targets. Skilled in managing supplies and keeping line moving smoothly.

Overview

14
14
years of professional experience
22
22
years of post-secondary education
1
1
Language

Work History

Banquet Server ( Part-Time )

Bayview Hotel
11.2010 - 12.2010
  • Refilled beverage glasses, cleared and reset tables, and stocked service areas.
  • Responded to guest inquiries and requests promptly and courteously.

Food and Beverage Attendant ( Part-Time )

4 Points By Sheraton
03.2011 - 04.2011
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.

Cabin Attendant

Langkawi Cruise
02.2012 - 07.2013
  • Maintained a clean and organized cabin environment for the comfort of passengers during flights.
  • Offered timely and skilled emergency response and performed CPR or first aid.
  • Educated passengers about emergency equipment usage and safety, promoting a safe travel environment.

Room Service Supervisor

4 Seasons Resort
9 2012 - 12.2014
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Maintained high standards of cleanliness, hygiene, and presentation in all areas of the hotel.

Cabin Crew

Malaysia Airlines Berhad
01.2015 - 09.2022
  • Provide Safety And Security For The Entire Flight Journey Towards Aircraft, Passengers And Crew Members
  • To Provide Comfort And Satisfying Experience To All Passengers Throughout The Journey
  • Performed pre-flight cabin checks to maintain operational safety equipment.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.

Homestay Operator

Self-Employed
09.2022 - Current
  • Quality checks on cleanliness and product provided for the homestay.
  • Provide accommodations for guests those booked via online booking platform

Education

High School Diploma -

Sekolah Menengah Kebangsaan Mahsuri
Langkawi,Kedah
04.2001 - 04.2011

Cabin Crew Advance Preparatory Course - Aviation Management And Operations

Open University Malaysia
Kelana Jaya,Selangor
04.2001 - 05.2013

Malaysia Airlines Cabin Crew Course - Aviation

Malaysia Airlines Berhad
Malaysia Airlines Academy
04.2001 -

Crew Resources Management - Pilot And Flight Crew

MAB Academy
08.2020

Skills

Customer Service Handling

Personal Information

  • Date of Birth: 09/28/94
  • Nationality: Malaysian
  • Race : Malay
  • Marital Status: Married
  • Height : 175cm

Timeline

Homestay Operator

Self-Employed
09.2022 - Current

Cabin Crew

Malaysia Airlines Berhad
01.2015 - 09.2022

Cabin Attendant

Langkawi Cruise
02.2012 - 07.2013

Food and Beverage Attendant ( Part-Time )

4 Points By Sheraton
03.2011 - 04.2011

Banquet Server ( Part-Time )

Bayview Hotel
11.2010 - 12.2010

High School Diploma -

Sekolah Menengah Kebangsaan Mahsuri
04.2001 - 04.2011

Cabin Crew Advance Preparatory Course - Aviation Management And Operations

Open University Malaysia
04.2001 - 05.2013

Malaysia Airlines Cabin Crew Course - Aviation

Malaysia Airlines Berhad
04.2001 -

Room Service Supervisor

4 Seasons Resort
9 2012 - 12.2014

Crew Resources Management - Pilot And Flight Crew

MAB Academy

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Wan Mohd Shazmi Muin Bin Wan Mohd Abdul AmirCustomer Service Experienced