WAN MOHAMMAD AMIRUL BIN WAN KHAIRUL ANUAR
RETAIL
KUALA LUMPUR
Summary
Worked as a Marketing Manager for 11 years until now. During this time I have been an important and hard-working member of the team and showed my ability to work under pressure to deliver on company targets. I am looking to bring my skills to a new role in marketing to upgrade my skill and more challenging.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cashier
HERO MART
3 2012 - 6 2013
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Processes return transactions
- Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register
- Enters price changes by referring to price sheets and special sale bulletins
- Discounts purchases by redeeming coupons
- Collects payments by accepting cash, or cashless (payment by terminal/TNG/Shoppe Pay)
- Balances cash drawer by counting cash at beginning and end of work shift (closing).
Person In Charge
HERO MART
01.2020 - 08.2024
- Maintain emergency response and facility maintenance phone numbers
- Learn the new system
- Access every single document to report with HQ and Area Manager
- Built a new environment to handling stress on staff
- Keep in touch with staff if not follow schedule to update with HQ
- Managing staff problem to avoid undiscipline
- Join monthly meeting with HQ for update any task on branch.
Chief Cashier
HERO MART
05.2016 - 01.2020
- Resolve cash tills when closing, ensuring the money matches the report and is stored safely
- Highly responsive and be able to handle high-pressure, unexpected problems in a logical and quick manner
- Work in a variety of retail settings example grocery stores, overseeing baggers and retail clerks
- Reschedule staff for all team department and make report for person in charge on staff manner problem
- Handling entire problem on stock of receiving and expired
- Compile each claim on return by customer and approved for it
- Label on each activity for ease work flow
- Sharing tips for increase sale.
Cashier Supervisor
HERO MART
07.2013 - 04.2016
- Provided high quality customer service and handled customer complaints
- Managed cashiering activities in areas of purchasing, returns, and exchanges using a PANDA System
- Managed work flow on the front end, managed customer flow and reported performance and policy issues to the team lead
- Assisted management with the supervision of associates on the front end by assigning tasks, teaching company policies and procedures
- Handled and managed cash and credit transactions
- Greeted customers with a positive attitude
- Managed food temperatures and performed sanitary cleaning procedures
- Trained new employees how to effectively provide customer service by following company guidelines and procedures
- Conducted performance managements/observations on cashiers to build improvement with customer service scores.
Education
SPM -
SMK METHODIST ACS
01.2005 - 05.2010
Skills
Leadership Skills
Microsoft Excel
Ability to Work Under Pressure
Customer Service
Computer Skills
Problem Solving
Communication Skills
Microsoft Office
Time Management
Ability to Work in a Team
Leadership
Communication
Friendly and positive attitude
Excellent customer service
Personal Information
- Nationality: Malaysian
- Driving License: 82,D
References
Ms. Armaliza Binti AB Wahab, HERO MART, +60165216531
Timeline
Person In Charge
HERO MART
01.2020 - 08.2024
Chief Cashier
HERO MART
05.2016 - 01.2020
Cashier Supervisor
HERO MART
07.2013 - 04.2016
SPM -
SMK METHODIST ACS
01.2005 - 05.2010
Cashier
HERO MART
3 2012 - 6 2013
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