Wan Mohamad Farhan Wan Hassan
Operator Or Technician
Seremban, Negeri Sembilan,MY
Summary
Dynamic professional with a proven track record in customer service and sales, notably at UEM Group, PLUS Expressway. Excelled in teamwork, collaboration, and computer skills, enhancing customer satisfaction and operational efficiency. Achieved significant improvements in team cohesion and client relations through a friendly, positive attitude and a commitment to excellence.
Overview
16
16
years of professional experience
Work History
Self Employed
Dayang Hafeza Enterprise
11.2016 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Assistant
UEM Group, PLUS Expressway
02.2014 - 10.2016
- Answered customer questions about product availability and shipment times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Sales Advisor
Lai Hon Mong Motors (PROTON)
03.2012 - 03.2013
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
F&B Captain
Genting Malaysia Berhad
02.2009 - 05.2012
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Resolved conflicts among team members through active listening skills, fostering a positive work environment for increased job satisfaction.
Education
No Degree - Seni Reka Tanda
SMK Dato' Shahbandar Hussain
Raub, Pahang, Malaysia 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Timeline
Self Employed
Dayang Hafeza Enterprise
11.2016 - 11.2024
Customer Service Assistant
UEM Group, PLUS Expressway
02.2014 - 10.2016
Sales Advisor
Lai Hon Mong Motors (PROTON)
03.2012 - 03.2013
F&B Captain
Genting Malaysia Berhad
02.2009 - 05.2012
No Degree - Seni Reka Tanda
SMK Dato' Shahbandar Hussain
04.2001 -
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