Summary
Overview
Work History
Education
Skills
Timeline
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Wan Ling Chan

Wan Ling Chan

No 74 Jalan 30/154 Taman Dahlia Chera 56000 Kuala Lumpur.

Summary

I am self-motivated and able to work well on my own Initiative or as part of a team. I enjoy trying to help people overcome their problems and have some involvement with training new starters. I am enthusiastic in my work and like to ensure that i get my work completed on time.

Overview

6
6
years of professional experience

Work History

Assistant Manager

MBE Mail Boxes ETC (Logistic)
08.2020 - 07.2023
  • Collected, arranged, and input information into database system.
  • Managing Operations and Customer Service: Evaluate effectiveness and efficiency, making changes as needed.
  • Staff Communication: Ensure compliance with company policies, departmental objectives, and procedures.
  • Ensuring Smooth Operations: Oversee that all shipments are processed, distributed accurately, timely, and in good condition.
  • Resource Management: Ensure necessary resources (manpower and facilities) are available, and escalate issues when needed.
  • Problem Investigation: Address customer problems and noncompliance, provide accurate responses, implement corrective actions, and monitor effectiveness.
  • Identifying Issues: Recognize and report growing problems to superiors.
  • Implementing FIFO: Ensure the FIFO (First In, First Out) system for problem/pending shipments is followed.
  • Pickup Efficiency: Ensure the effectiveness and efficiency of pickup operations.
  • Staff Assignment: Plan and assign staff for additional tasks when required.
  • Inbound Shipments Monitoring: Verify that all received inbound shipments match the Linehaul Manifest.
  • Performance Monitoring: Assess staff performance and competency, and arrange training with HQ HR as needed.
  • Training and Coaching: Train, coach, and guide subordinates to ensure they are well-prepared for their jobs.
  • AWB Imaging: Ensure Air Waybills (AWBs) are sent for imaging daily.
  • Claim Verification: Verify and approve claims before sending them to HQ.
  • Claim Verification: Verify and approve claims before sending them to HQ.

Supervisor

Pack N Post (Logistic)
07.2019 - 06.2020
  • Handle international parcel inbound and outbound.
  • Managed daily operations, ensuring smooth functioning of all aspects of the store.
  • Responsible in compiling and preparing daily, weekly, monthly reports.
  • Develop quality control standards and company processes, setting up SOP and KPI to track and measure improvement in operations.
  • Perform checking to identify operational issues and continuously find ways to streamline operations and take corrective actions.
  • Recommend improvement measures to the operation process to ensure quality control standards are met.
  • Schedule staff timetables.
  • Any ad-hoc task which is required by the management.

Beauty Consultant

Nature Republic
01.2017 - 07.2019
  • Promoted additional products and upsells hight value product and add on item per selling or matching , services to increase sales numbers and revenue with diverse selection.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Professionally applied makeup to clients for productions and performances.

Education

High School Diploma -

Reliance College
04.2001 -

SMK Bandar Damai Perdana
04.2001 -

Skills

- Conflict Resolution

- Troubleshooting

- Service and Support

- Strong Work Ethic

- Teamwork

- Independence

Timeline

Assistant Manager

MBE Mail Boxes ETC (Logistic)
08.2020 - 07.2023

Supervisor

Pack N Post (Logistic)
07.2019 - 06.2020

Beauty Consultant

Nature Republic
01.2017 - 07.2019

High School Diploma -

Reliance College
04.2001 -

SMK Bandar Damai Perdana
04.2001 -

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Wan Ling Chan