No 74 Jalan 30/154 Taman Dahlia Chera 56000 Kuala Lumpur.
Summary
I am self-motivated and able to work well on my own Initiative or as part of a team. I enjoy trying to help people overcome their problems and have some involvement with training new starters. I am enthusiastic in my work and like to ensure that i get my work completed on time.
Overview
6
6
years of professional experience
Work History
Assistant Manager
MBE Mail Boxes ETC (Logistic)
08.2020 - 07.2023
Collected, arranged, and input information into database system.
Managing Operations and Customer Service: Evaluate effectiveness and efficiency, making changes as needed.
Staff Communication: Ensure compliance with company policies, departmental objectives, and procedures.
Ensuring Smooth Operations: Oversee that all shipments are processed, distributed accurately, timely, and in good condition.
Resource Management: Ensure necessary resources (manpower and facilities) are available, and escalate issues when needed.
Problem Investigation: Address customer problems and noncompliance, provide accurate responses, implement corrective actions, and monitor effectiveness.
Identifying Issues: Recognize and report growing problems to superiors.
Implementing FIFO: Ensure the FIFO (First In, First Out) system for problem/pending shipments is followed.
Pickup Efficiency: Ensure the effectiveness and efficiency of pickup operations.
Staff Assignment: Plan and assign staff for additional tasks when required.
Inbound Shipments Monitoring: Verify that all received inbound shipments match the Linehaul Manifest.
Performance Monitoring: Assess staff performance and competency, and arrange training with HQ HR as needed.
Training and Coaching: Train, coach, and guide subordinates to ensure they are well-prepared for their jobs.
AWB Imaging: Ensure Air Waybills (AWBs) are sent for imaging daily.
Claim Verification: Verify and approve claims before sending them to HQ.
Claim Verification: Verify and approve claims before sending them to HQ.
Supervisor
Pack N Post (Logistic)
07.2019 - 06.2020
Handle international parcel inbound and outbound.
Managed daily operations, ensuring smooth functioning of all aspects of the store.
Responsible in compiling and preparing daily, weekly, monthly reports.
Develop quality control standards and company processes, setting up SOP and KPI to track and measure improvement in operations.
Perform checking to identify operational issues and continuously find ways to streamline operations and take corrective actions.
Recommend improvement measures to the operation process to ensure quality control standards are met.
Schedule staff timetables.
Any ad-hoc task which is required by the management.
Beauty Consultant
Nature Republic
01.2017 - 07.2019
Promoted additional products and upsells hight value product and add on item per selling or matching , services to increase sales numbers and revenue with diverse selection.
Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
Achieved personal sales goals consistently through effective time management and prioritization of tasks.
Professionally applied makeup to clients for productions and performances.