WANG PAY YI
ADMIN
KEMAMAN, TERENGGANU,TERENGGANU
Summary
Dynamic Administrator with a proven track record at CLF TRADING SDN BHD, adept in office management and data analysis. Excelled in maintaining confidentiality, streamlining processes, and enhancing customer satisfaction. Skilled in MS Office and staff management, I significantly contributed to strategic decision-making and sales growth, showcasing strong analytical and leadership abilities.
Overview
23
23
years of professional experience
Work History
Administrator
CLF TRADING SDN BHD
KEMAMAN, Terengganu
03.2002 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Supported company growth by expanding network capabilities as needed.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Contributed to store success by assisting in the hiring, training, and mentoring of new employees.
- Boosted sales by effectively displaying merchandise and optimizing store layout.
- Trained and developed sales team members for improved customer service and sales performance.
- Developed budgets for staffing, inventory purchases, and marketing initiatives to maximize profitability without sacrificing quality or service levels.
- Maximized profitability by implementing strategic pricing strategies and promotional campaigns.
- Resolved customer issues efficiently, fostering goodwill and promoting positive brand reputation.
- Collaborated with other departments to ensure seamless coordination in addressing client needs and concerns.
- Reduced claim disputes by maintaining thorough documentation and clear communication with clients.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Participated actively in ongoing professional development opportunities to stay current on industry trends and best practices within the field of Claims Administration.
- Implemented quality control measures, resulting in fewer errors and increased accuracy in claim processing.
- Developed training materials for new Claim Administrators, improving overall team performance and productivity.
- Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
Education
Skills
Office administration
Customer service
MS office
Administrative support
Staff management
Office management
Data analysis
Timeline
Administrator
CLF TRADING SDN BHD
03.2002 - Current
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