WAN FATHUN NADYA BT WAN YAACOB
SERI KEMBANGAN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ITO Svc Delivery Cons I - Analyst Cloud Engineer
DXC Technology
Selangor, Malaysia
06.2023 - Current
- Assist in cloud engineering tasks and projects, supporting project success.
- Collaborate with team members to implement cloud solutions and best practices.
- Took part in enhancing knowledge through cloud training programs and completing certification coursework.
- Contribute to basic troubleshooting and support tasks.
- Remained up-to-date with cloud technology advancements and relevant trends within the industry.
- Performed system administration tasks to maintain high availability of cloud services.
- Assisted with troubleshooting and resolving issues related to cloud systems.
- Conducted routine patching exercises for maintaining current system operations.
- Contribute to technical documentation and knowledge-sharing efforts.
ITO Svc Delivery Cons I – Unix/Linux Engineer L2
DXC Technology
Selangor, Malaysia
11.2018 - 06.2023
- Handled requests, alarms, and technical support tickets for UNIX servers
- Ensured server stability and security
- Managed high-severity incidents as primary point of contact
- Collaborated with cross-functional teams to meet SLA requirements and promptly restore service
- Collaborated in implementing Change Management initiatives for system upgrades, patches, and hot fixes.
- Participated in the planning phase of Release Management
- Maintained adherence of Enterprise servers to diverse corporate standards.
- Maintain knowledge of the latest procedures and processes within the group
- Performed instructed proactive activities and projects
ITO Svc Delivery Cons I-Secure Email Administrator
DXC Technology
Selangor, Malaysia
12.2015 - 10.2018
- Good knowledge in email encryption
- Initial diagnosis of secure email issue reported by users
- Investigation and diagnosis of secure email issues
- Incident escalation of secure email issues to the certified team for advanced support and troubleshooting
- Request fulfillment for secure email service
- Responsible recovering the encryption certificates
- Perform encryption certificate revocation for secure email
- Provides encryption certificates for data harvesting purposes
- Conduct secure email testing after software change and patch update
- Cascade secure email update and information to all support team
Junior R&D Programmer
IBS Technology Sdn Bhd
Wangsa Maju, Malaysia
05.2015 - 11.2015
- Involve in the design of software for new product development
- Maintain and modify program
- Product development standardization
- Create proper software versioning system
- Ensure software/system for all product developed have gone through a proper QC process
- Performing user acceptance test and functional test
- Maintain and modify program
- Write and maintain programming documentation and confidentiality with regard to the information being processed, stored or accessed
- Write test plan and test case
- Document programming problems and resolution for future reference
- Develop proper documentation on products including training manual, user manual, technical manual, system specifications and features
Internship
Britesoft Solutions (M) Sdn Bhd
09.2013 - 02.2014
- Conduct user acceptance test (UAT) and functional test
- Testing out the user experience of a system that developed by system developer for their client
- Updating database for the system
- Conduct test according to test plan and test case
Education
Bachelor degree - Computer Science (Computer Security System)
Universiti Pertahanan Nasional Malaysia (UPNM)
Skills
- Microsoft Azure
- Alibaba cloud
- Unix/Linux Administration
- Secure Email Troubleshooting
- PKI Certificate Management
- Software Quality Evaluation
Certification
- Microsoft Certified: Azure Fundamentals
Certification number: 4S7DD6-158D53
- Microsoft Certified: Azure Security Engineer Associate
Certification number: 54EFA7-A571E0
- ITIL 4 Foundation Certificate in IT Service Management
Certification number: GR71694057WW
References
References available upon request.
Timeline
ITO Svc Delivery Cons I - Analyst Cloud Engineer
DXC Technology
06.2023 - Current
ITO Svc Delivery Cons I – Unix/Linux Engineer L2
DXC Technology
11.2018 - 06.2023
ITO Svc Delivery Cons I-Secure Email Administrator
DXC Technology
12.2015 - 10.2018
Junior R&D Programmer
IBS Technology Sdn Bhd
05.2015 - 11.2015
Internship
Britesoft Solutions (M) Sdn Bhd
09.2013 - 02.2014
Bachelor degree - Computer Science (Computer Security System)
Universiti Pertahanan Nasional Malaysia (UPNM)
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