Wan Ching Ngan
Process Engineer
Air Itam, Penang,11500
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional organizational skills and ability to work under pressure at LSG Sky Chefs to enhance customer satisfaction significantly. My strong teamwork and outstanding communication fostered a collaborative work atmosphere, driving efficiency and safety across roles. Skilled in emergency procedures, I prioritize both team and customer safety.
Overview
3
3
years of professional experience
Work History
Flight Meal Staff
LSG Sky Chefs
06.2023 - 02.2024
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
Production Process Operator
Talleys' New Zealand Creameries
01.2023 - 05.2023
- Maintained accurate records of inventory levels, ensuring sufficient materials were available for uninterrupted production activities.
- Participated in continuous improvement programs to drive innovation and optimize overall operational efficiency across the facility.
Waitress
James Foo Western Restaurant
01.2021 - 12.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Chemistry
University Science Malaysia
Penang, Malaysia 04.2001 -
Skills
Outstanding communication skills
Strong teamwork
Ability to work under pressure in challenging environment
Exceptional organizational and multitasking abilities
Knowledge of emergency procedures and safety protocols
Time management
Timeline
Flight Meal Staff
LSG Sky Chefs
06.2023 - 02.2024
Production Process Operator
Talleys' New Zealand Creameries
01.2023 - 05.2023
Waitress
James Foo Western Restaurant
01.2021 - 12.2022
Bachelor of Science - Chemistry
University Science Malaysia
04.2001 -