Wan Ching Ngan
Process Engineer
Air Itam, Penang,11500
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional organizational skills and ability to work under pressure at LSG Sky Chefs to enhance customer satisfaction significantly. My strong teamwork and outstanding communication fostered a collaborative work atmosphere, driving efficiency and safety across roles. Skilled in emergency procedures, I prioritize both team and customer safety.
Overview
3
3
years of professional experience
Work History
Flight Meal Staff
LSG Sky Chefs
06.2023 - 02.2024
- Established positive relationships with customers and other staff members.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Participated in team-building activities to foster teamwork and collaboration.
Production Process Operator
Talleys' New Zealand Creameries
01.2023 - 05.2023
- Maintained accurate records of inventory levels, ensuring sufficient materials were available for uninterrupted production activities.
- Participated in continuous improvement programs to drive innovation and optimize overall operational efficiency across the facility.
Waitress
James Foo Western Restaurant
01.2021 - 12.2022
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Bachelor of Science - Chemistry
University Science Malaysia
Penang, Malaysia 04.2001 -
Skills
Outstanding communication skills
Timeline
Flight Meal Staff
LSG Sky Chefs
06.2023 - 02.2024
Production Process Operator
Talleys' New Zealand Creameries
01.2023 - 05.2023
Waitress
James Foo Western Restaurant
01.2021 - 12.2022
Bachelor of Science - Chemistry
University Science Malaysia
04.2001 -
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