Event & Campaign Crew / Customer Service
Lucky Mall
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
