WAN AHMAD SYAZWI WAN ABD RAHIM

Work History

PARKROYAL A'Famosa Melaka Resort(PRE-OPENING TEAM)

02.2024 - Current

Contributed to a positive work environment by actively participating in team meetings, sharing insights, and providing constructive feedback on colleagues'' work.
Spearheaded credit policy revisions that led to better alignment with market trends and industry standards.
Manage all credit accounts for corporate guests, travel agencies, and long-stay clients across a 400-room luxury property.
Collaborated with cross-functional teams to streamline the credit review process, resulting in faster decision making.
Ensure timely invoicing and follow-ups for payments, reducing outstanding receivables by 30% within the first year.
Conduct credit risk assessments for new clients and maintain updated credit files.
Liaise with front office and sales departments to address disputed bills, ensuring quick resolution and guest satisfaction.
Prepare weekly AR aging and DSO reports for management review.

HOLIDAY INN JB City Centre (PRE-OPENING TEAM)

03.2021 - 01.2024

Developed key relationships with clients, providing exceptional service and fostering long-term partnerships.
Lead and manage the day‑to‑day activity of the Credit Department and ensure all standards are followed.
Inspect all in‑house accounts to ensure adherence to the hotelsʼ Credit Policy; assist with the collection efforts of these accounts where necessary.
To monitor the Accounts Receivables as required and guide colleague AR.
Monitor the AR ledger on a daily basis, If any discrepancies found then corrective measures to be taken after co‑ordinating with the PMS vendor.
Work with the Finance Manager & Director to build effective working relationships with internal and external customers.

IKEA TEBRAU, MALAYSIA (PRE-OPENING TEAM)

07.2016 - 02.2021

Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
Prepared and submitted timely invoices, statements and payment reminders for customers.
Reconciled customer accounts and identified discrepancies for further investigation.
Resolved complex account issues, restoring client confidence and preserving business relationships.
Resolved complex billing and payment issues for balanced, accurate accounts.
Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Completed routine and complex account updates to resolve problems.

OLE2.COM JOHOR SDN BHD

01.2015 - 07.2016

Maintained records by imaging invoices, debits, and credits.
Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Streamlined payables and receivables processes by implementing efficient systems and software tools.
Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow.
Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
Supported departmental goals by undertaking additional responsibilities as needed, contributing to overall team success.

KSL HOTEL & RESORT (PRE-OPENING TEAM)

12.2011 - 01.2015

Supported the timely completion of month-end closing activities, improving overall financial operations.
Facilitated smooth internal audits by preparing supporting documents promptly upon request from auditors or management personnel.
Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.