Wan Ahmad Hazem Hazem
LOGISTIC & CUSTOMER SPECIALIST
Teluk Panglima Garang,Selangor
Summary
Proven Logistics Specialist with a track record of enhancing operational efficiency at DKSH SDN BHD. Excelled in shipment coordination and resolving customer conflicts, significantly improving satisfaction levels. Demonstrated leadership in supervising teams to exceed delivery targets and maintain high hygiene standards, showcasing strong problem-solving and organizational skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Logistics Specialist
DKSH SDN BHD
Shah Alam, Selangor
01.2019 - Current
- Coordinated with dispatch and outbound team to achieve daily average of 3,000 orders requirement.
- Monitor and track critical order such as express and lifesaving expense.
- Provided customers request of status updates for tracked packages.
- Created reports to provide insights into logistics operations and performance.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Studied data to identify trends and patterns in transportation activity.
Inbound Supervisor
TASCO BHD
Shah Alam, Selangor
04.2018 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Housekeeping Supervisor
AEON Mall Shah Alam
Shah Alam, Selangor
10.2016 - 12.2017
- Assigned housekeeping staff to maintain cleanliness in all area available to pubic to ensure safety, healthy and hygienic environment.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted monthly food beverage and pest control audit to keep hygiene condition to the optimum level.
Airport Customer Service, SL1M Trainee
Malaysia Air
Sepang, Selangor
08.2014 - 08.2015
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Education
Bachelor's Degree - Petroleum Engineering
Univestiti Teknologi Malaysia
Skudai, Johor, Malaysia 01.2010 - 02.2014
Skills
Shipment coordinating
Resolving problems
Shipping coordination
Customer conflict and complaint
Affiliations
WAI FONG
-SENIOR MANAGER, DKSH SHAH ALAM
- 016-238-6170
SUBRI
-ASSITANCE MANAGER, DKSH SHAH ALAM
-011-2765-4665
Certification
EMPLOYEE QUALITE AWARD JANUARY 2025-LONG YEAR SERVICE WITH SADC
BOOK READING
-Excite to immerse in author captivating imagination.
-Love to to read fantastical and historian book.
-Occasional visit to book festival.
Timeline
SELF-AWARE LEADESHIP THROUGHT AI TECHNOLOGI
01-2025
SUN TZU’S ART OF WAR WINNING STARTEGY IN LEADERSHIP AND MANAGET
07-2024
EMPLOYEE QUALITE AWARD JANUARY 2025-LONG YEAR SERVICE WITH SADC
04-2024
Logistics Specialist
DKSH SDN BHD
01.2019 - Current
Inbound Supervisor
TASCO BHD
04.2018 - 12.2018
Housekeeping Supervisor
AEON Mall Shah Alam
10.2016 - 12.2017
Airport Customer Service, SL1M Trainee
Malaysia Air
08.2014 - 08.2015
Bachelor's Degree - Petroleum Engineering
Univestiti Teknologi Malaysia
01.2010 - 02.2014
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