Wan Zulaikha Nasuha Binti Rohaizad
Petaling Jaya
Summary
Detail-oriented and tech-savvy final-year Computer Engineering student with a strong foundation in IT support and customer service. Skilled in troubleshooting technical issues, managing software applications, and optimizing system performance. Proficient in programming languages and office management software. Demonstrated ability to multitask, solve problems, and collaborate effectively with diverse teams. Passionate about enhancing user experiences and ensuring efficient IT operations.
Overview
6
6
years of professional experience
Work History
Admin and Operation
Epic Homes
01.2024 - Current
- Networking and Collaboration Facilitation
Established connections between community and higher management to foster collaboration and explore opportunities for future programs, enhancing community engagement and partnership development. - Business Management and Coordination
Handled inquiries and managed partnerships with businesses, including F&B and retail vendors, ensuring smooth operations and alignment with organizational goals. - Event Planning and Execution
Coordinated and facilitated events, ensuring logistical smoothness, vendor satisfaction, and successful execution of scheduled activities.
Sales Associate
Puras Gardens Mall
12.2021 - 12.2023
- Sales and Customer Service
Achieved sales targets by providing personalized customer service, building strong customer relationships, and effectively promoting products. - Store Operations Management
Ensured smooth daily operations, including managing inventory, maintaining store displays, and overseeing opening and closing procedures. - Team Collaboration and Problem Solving
Worked with team members to resolve customer issues, ensure stock availability, and maintain a clean and organized store environment.
Beauty Advisor
Sephora/Beauty in Motion Sdn Bhd
04.2019 - 09.2020
- Makeup Consultation and Service
Provided professional makeup services, offering personalized product recommendations and makeup application techniques to enhance customer satisfaction. - Brand Management and Merchandising
Oversaw three makeup brands within Sephora, ensuring product displays were clean, well-stocked, and aligned with store standards to optimize customer experience. - Customer Engagement and Sales
Guided customers in selecting the right beauty products based on their skin type and preferences, resulting in increased customer loyalty and repeat purchases
Intern
CADVision Systems Sdn Bhd
06.2018 - 10.2018
- SolidWorks Product Training and Support
Gained proficiency in SolidWorks through hands-on training, providing technical assistance and support to clients during product demonstrations and events. - Event Coordination and Participation
Organized and participated in product-related events and workshops, showcasing SolidWorks features and benefits to potential clients and industry professionals. - Lead Generation and Client Engagement
Approached and engaged with leads, effectively communicating product value and capabilities to potential customers, contributing to business development efforts.
Education
Sijil Pelajaran Malaysia -
Sekolah Kebangsaan Menengah Malim
Diploma in Electrical Engineering -
Politeknik Port Dickson
Bachelor of Computer Engineering Technology (Computer System) with Honours -
Universiti Kuala Lumpur
Skills
- Programming Knowledge: Familiar with coding languages such as Python and Java, enabling efficient problem-solving and customization within IT systems and software
- Technical Troubleshooting: Strong ability to diagnose and resolve software and hardware issues, ensuring uninterrupted workflow and system reliability
- Adaptability and Problem-Solving: Quick to adapt to new technologies and platforms, offering innovative solutions to improve system functionality and user experience
- System Maintenance and Optimization: Capable of managing system updates, data backups, and network configurations to optimize software performance
- IT Support : Proficient in providing technical support for systems, ensuring seamless functionality, troubleshooting user issues, and maintaining data integrity
- Multitasking and Organizational Skills: Proven ability to balance technical responsibilities, user support, and system administration tasks effectively
- Network Administration and Security: Basic knowledge of network configuration, firewall setup, and troubleshooting, ensuring secure and stable connectivity within IT infrastructure
- Database Management and SQL: Understanding of database structures and query languages like SQL, enabling efficient data management, retrieval, and reporting for systems
Personal Information
- Age: 27
- Gender: Female
- Race: Malay
- Nationality: Malaysian
- Languages: Bahasa Malaysia & English
References
Imam Buhori @ Simon
PARC Lead
EPIC Homes
Taipan 2 Damansara Block O, O-G-48, Jalan PJU 1a/1, 47301 Petaling Jaya, Selangor
+601128206869
imambuhori@epic.my
Madam Ruwaida Ramly
Lecturer
Universiti Kuala Lumpur
1016, Jln Sultan Ismail, Bandar Wawasan, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
60125074804
ruwaida@unikl.edu.my
Timeline
Admin and Operation
Epic Homes
01.2024 - Current
Sales Associate
Puras Gardens Mall
12.2021 - 12.2023
Beauty Advisor
Sephora/Beauty in Motion Sdn Bhd
04.2019 - 09.2020
Intern
CADVision Systems Sdn Bhd
06.2018 - 10.2018
Sijil Pelajaran Malaysia -
Sekolah Kebangsaan Menengah Malim
Diploma in Electrical Engineering -
Politeknik Port Dickson
Bachelor of Computer Engineering Technology (Computer System) with Honours -
Universiti Kuala Lumpur
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