Summary
Work History
Education
Skills
Accomplishments
References
Timeline
OfficeManager
WAN NURHIDAYAH BT WAN MOHAMAD RAZALI

WAN NURHIDAYAH BT WAN MOHAMAD RAZALI

Pegawai Tadbir / Pegawai Khas Ketua Pegawai Eksekutif
Putrajaya

Summary

Versatile and results-driven aviation professional currently serving in a dual-role capacity at the Civil Aviation Authority of Malaysia (CAAM). Experienced in driving strategic initiatives, ensuring regulatory and governance alignment, and leading digital transformation across the organisation. Adept at managing executive priorities, resolving operational disruptions, and coordinating high-level stakeholder engagements. Demonstrates strong leadership, organisational acumen, and discretion in handling sensitive matters.

Work History

Setiausaha Pihak Berkuasa

CIVIL AVIATION AUTHORITY OF MALAYSIA
2023 - Current
  • Serve in a dual-capacity role, providing strategic executive support to the Chief Executive Officer, while acting as the principal Secretariat to CAAM’s Authority Members, ensuring regulatory, governance, and operational alignment across the organization.
  • Prepare and manage Authority and Committee meetings, including drafting agendas, resolutions, and minutes, and ensuring follow-up actions are executed by responsible divisions.
  • Advise the Authority and senior management on policy matters, governance procedures, and regulatory implications related to licensing, safety, and security regulation, and strategic plans.
  • Ensure alignment between the Authority’s decisions and the CEO’s execution roadmap, maintaining seamless coordination between governance and executive functions.
  • Vet and review board submissions, licensing proposals, regulatory matters, and policy documents prior to presentation at the Authority level.
  • Maintain secure and accurate records of Authority decisions, ensuring confidentiality, and compliance with public sector governance standards.
  • Contribute to the development of governance frameworks, Terms of Reference (TORs), and internal protocols to strengthen CAAM’s organizational decision-making processes.

Pegawai Khas Ketua Pegawai Eksekutif

CIVIL AVIATION AUTHORITY OF MALAYSIA
01.2023 - Current
  • Act as the strategic advisor and executive support to the CEO, ensuring divisional initiatives align with the CEO’s direction and CAAM’s overarching mandates.
  • Monitor the implementation of the CEO’s instructions across divisions, identifying and resolving disruptions or misalignments at the director level to ensure strategic continuity.
  • Collaborate closely with senior management to implement high-impact strategic policies and operational plans that enhance efficiency, compliance, and service delivery.
  • Provide regular advisory and performance insights to the CEO through strategic assessments based on operational data and regulatory impact.
  • Represent the CEO's Office in internal and external engagements, strengthening collaboration with ministries, industry stakeholders, and international aviation bodies.
  • Leading the digital transformation efforts within the regulator and management of CAAM, driving the adoption of digital technologies, and facilitating the integration of digital systems and processes across the organization. This involves identifying opportunities for digitalization, implementing digital strategies, and ensuring alignment with industry best practices.
  • Overseeing the planning, execution, and monitoring of critical projects within CAAM, ensuring adherence to project timelines, budgets, and quality standards.
  • Staying abreast of the latest aviation regulations, industry standards, and emerging technologies to ensure CAAM's compliance and adaptability, including monitoring regulatory changes, evaluating their impact on CAAM's operations, and implementing necessary measures to maintain regulatory compliance.

Pegawai Sistem Teknologi Penerbangan

CIVIL AVIATION AUTHORITY OF MALAYSIA
2021 - 01.2023
  • Responsible to transform Flight Operations division working environment from manual to digital environment.
  • Lead the implementation of cloud work place to the division.
  • Manage project system development & implementation (E-Licensing Project for Regulators – Pilots, Air Traffic Controller & Aircraft Maintenance Engineer, E-Exam for Air Crew & Audit Management System)
  • Develop audit mobile application for Flight Operations and Airworthiness division – Ramp Inspection Audit Checklist & Enroute Surveillance Audit Checklist (in utilisation by division from 2023 until present) that reduce the usage of paper for two types of audit by 100% and increase the audit efficiency by 100%.
  • Establish digital dashboard for management visibility on the entire division performance.
  • Develop digital platforms for data collaboration with Malaysia Aviation Industry.
  • Analyse data from whole organisation and Malaysia Aviation industry for Executive CEO Report to be submitted to Pejabat Ketua Setiausaha Negara on monthly basis.
  • Responsible to research, plan and strategize digitalisation plan for regulator CAAM.

Executive

MALAYSIA AIRLINES BERHAD
01.2019 - 01.2021
  • Reporting to Flight Operations under Fleet Operations Department
  • Manage flight crew issues regarding flying duty, aircraft operations and resolve the issue with appropriate solution.
  • Transform the operations manual into digitalized manuals (Corporate Document Management System Viasat Aerodocs) for flight crew references.
  • Key person in IOSA Audit and in charge for flight operation manual.
  • Manage departmental monthly reports & analysis reports for management.

Senior Officer (Operations Excellence)

MALAYSIA AIRLINES BERHAD
01.2016 - 01.2019
  • Reporting to Flight Operations under Crew Tracking & Control Department
  • Control & monitor flight crew and cabin crew roster to ensure comply with Flight Time Limitation (FTL) rules and legalities.
  • Dispatch aircraft with full crew complement.
  • Managing departmental monthly documentation works & analysis reports for management & superiors and handling departmental budget.
  • Planning and monitoring staff performance management system (PMS).
  • Resolving daily aircraft delay that affected OTP issue related to crew.
  • Lead the implementation of PABX Avaya communication system project to CTC (Improvising communication system through automated telecommunication).

Senior Officer

MALAYSIA AIRLINES BERHAD
01.2016 - 01.2016
  • Reporting under Global Customer Contact Centre Department (Subang)
  • Dealing with passengers from worldwide to assist their queries on ticket reservation and other matter.
  • Handling travel agents from worldwide to resolve their issues on MH reservations.

Industrial Trainee

MALAYSIA AIRLINES SYSTEM BERHAD
01.2014 - 01.2014
  • Maintenance & Engineering Department
  • Conduct MH & FY aircraft transit daily check and ground operation work (walkaround check & etc)
  • Engaging with operating flight crew regarding aircraft check (check & completing aircraft technical log)
  • Handling technical publication and revision status documents, aircraft technical logs and monthly documentation tasks.

Education

Bachelor of Engineering - Mechanical Engineering

Universiti Tenaga Nasional Berhad
Bangi
01-2015

Skills

Data research analysis

Accomplishments

  • Supervised and mentored a team of Protégés under Flight Operation CAAM where all secured positions with local airlines.
  • The eCLIPSE system, launched in 2025 by the Minister of Transport.
  • The CAAM’s Audit Management System in August 2025, now actively utilised by internal and external stakeholders.
  • Developed the RAIN and ERSA applications, now adopted by the ASEAN Air Transport Working Group (ATWG).
  • Initiated and established a digital appointment scheduling platform for CAAM to streamline stakeholder engagement.
  • Honoured with Anugerah Perkhidmatan Cemerlang (APC) by CAAM in 2023 for outstanding service.
  • Awarded Best Employee of the Month by Malaysia Airlines Berhad in 2018 for exemplary performance and contribution.

References

Dato' Norazman Mahmud, CEO CAAM

Norazman.mahmud@caam.gov.my

Timeline

Pegawai Khas Ketua Pegawai Eksekutif

CIVIL AVIATION AUTHORITY OF MALAYSIA
01.2023 - Current

Executive

MALAYSIA AIRLINES BERHAD
01.2019 - 01.2021

Senior Officer (Operations Excellence)

MALAYSIA AIRLINES BERHAD
01.2016 - 01.2019

Senior Officer

MALAYSIA AIRLINES BERHAD
01.2016 - 01.2016

Industrial Trainee

MALAYSIA AIRLINES SYSTEM BERHAD
01.2014 - 01.2014

Setiausaha Pihak Berkuasa

CIVIL AVIATION AUTHORITY OF MALAYSIA
2023 - Current

Pegawai Sistem Teknologi Penerbangan

CIVIL AVIATION AUTHORITY OF MALAYSIA
2021 - 01.2023

Bachelor of Engineering - Mechanical Engineering

Universiti Tenaga Nasional Berhad
WAN NURHIDAYAH BT WAN MOHAMAD RAZALIPegawai Tadbir / Pegawai Khas Ketua Pegawai Eksekutif