WAN NOR FADZLINA WAN NAWAWI

1. Oversaw the recruitment, selection, and onboarding processes for new crew members aligning with company values and objective

2. Mentored new hires, fostering a supportive work environment and promoting professional growth.

3. Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

4. Managed complex calendars for senior executives, facilitating punctual and well-coordinated meeting schedules.

5. Supported department heads in goal setting activities which led to increased overall performance.

6. Served as the primary point of contact for external vendors, fostering strong professional relationships.

7. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

8. Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.

9. Maintained detailed records of crew attendance, punctuality, overtime hours worked ensuring accurate payroll processing.

10. Reviewed building zoning permit applications to verify compliance with requirements such as bulk, placement and parking ratios.

11. Handled preparation and submission of new applications and renewal of foreign work permit ( familiar with Employment Pass / Dependant Pass etc in MYXpats system)

12.Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.

13. Provide administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database.

1. Streamlined office operations by implementing efficient administrative processes and procedures.

2. Generated reports and typed letters in Word and prepared PowerPoint presentations.

3. Maintained a high level of confidentiality when dealing with sensitive company information or handling personnel matters on behalf of the director.

4. Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.

5. Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.

6. Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.

7. Coordinated events and worked on ad hoc projects.

8. Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

9. Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

10. Took notes and dictation at meetings.