WAN MUHAMMAD OTHMAN
Finance
39, Jalan Damai Bistari 1, Alam Damai, 56000 Cheras, Kuala Lumpur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Account & Admin Assistant
SH Warisan Cergas
Kuala Lumpur
01.2023 - Current
- My job scope include -
- Illustrate the value of products and services to create growth opportunities; compile and analyze data
- Solving problems for clients by understanding and exceeding their expectations to identify trends
- Participate in brainstorming, office activities, staff meetings, and client meetings; research and assist with program development for existing clients and new prospects
- Perform prospecting activities such as cold calling and networking
- Follow up with clients regularly to ensure needs are being met and to identify opportunities
- Maintain a database of clients, prospects, partners, and vendors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Performed research to collect and record industry data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Assistant
Envo BPO Services Sdn Bhd, Petaling Jaya
08.2021 - 02.2022
- Responsible in attending inbound and outbound calls with regard to Covid home- quarantine patients and close contact
- I was in charge of monitoring the movements of the patients through a smart watch specially designed to limit users' movements during the quarantine period.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved customer inquiries and complaints quickly.
Finance Officer
Petronas
Kuala Lumpur
09.2020 - 01.2021
- Solve conflicts on SPV requests and make an account report using the Workiva Wdesk system
- Give access to staff to open folders.
- Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
- Verified compliance of financial policies and accounting procedures against federal regulations.
- Improved resource utilization with data management systems, reducing costs through strategic coordination and contract analysis.
- Generated financial and operational reports to assist management with business strategy.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Assisted with recruiting, interviewing, and hiring new department employees.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
Account Executive - Payables and Receivables
Alam Flora Sdn Bhd
Kuala Lumpur
01.2018 - 07.2018
- Checking document from vendors, filing all cheque and invoice
- Process payment to all vendors using SAP System.
- Maintained records by imaging invoices, debits, and credits.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Inspected account books and recorded transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
Bachelor's - Accounting and Finance
Kolej Poly-tech Mara Bangi
Bangi Selangor 09.2018 - 04.2021
Diploma in Accounting
KPTM BANGI
Bangi Selangor 07.2015 - 05.2018
Skills
Recordkeeping
Timeline
Account & Admin Assistant
SH Warisan Cergas
01.2023 - Current
Customer Service Assistant
Envo BPO Services Sdn Bhd, Petaling Jaya
08.2021 - 02.2022
Finance Officer
Petronas
09.2020 - 01.2021
Bachelor's - Accounting and Finance
Kolej Poly-tech Mara Bangi
09.2018 - 04.2021
Account Executive - Payables and Receivables
Alam Flora Sdn Bhd
01.2018 - 07.2018
Diploma in Accounting
KPTM BANGI
07.2015 - 05.2018
Sports
Every weekend I would like to do indoor/outdoor activities with my friends like hiking, futsal, badminton and football.
Sports
Every weekend I would like to do indoor/outdoor activities with my friends like hiking, futsal, badminton and football.
Similar Profiles
Emanuel LotidisEmanuel Lotidis
Instrument Technician at Cergas Manpower Supply Sdn BhdInstrument Technician at Cergas Manpower Supply Sdn Bhd
Mohammad Baihaqey MohamadMohammad Baihaqey Mohamad
Owner at Warisan JasaOwner at Warisan Jasa
MUHAMMAD AZIZAN JAMILUDINMUHAMMAD AZIZAN JAMILUDIN
Chef Assistant at WARISAN KURNIAChef Assistant at WARISAN KURNIA