Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Co Curriculum
Work Availability
Languages
Timeline
Manager
WAN MUHAMMAD AFIQ HILMI BIN MAAROK

WAN MUHAMMAD AFIQ HILMI BIN MAAROK

Students / Employee
Kuala Lumpur

Summary

Fresh Graduate with Second Class Degree Honors. Has been a program leader and also experience the situation while on duty for 4 years. Interested in gaining experience and knowledge that related to Da'wah with Human Resource Management in working life.

Well-qualified agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
2
2
Languages

Work History

Employee Training Coordinator

INSTEP (PETRONAS)
09.2023 - Current
  • Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
  • Contributed to company-wide initiatives aimed at improving overall employee satisfaction and engagement, promoting a positive work environment.
  • Established partnerships with external vendors to provide specialized training programs for specific job functions.
  • Reduced time spent on employee orientation by streamlining presentation materials and incorporating interactive elements into sessions.
  • Evaluated established training programs, employee performance across key skill areas and organizational goals to identify knowledge and skill gaps.
  • Maintained detailed records of completed trainings, certifications, and evaluations for easy reference during performance reviews or internal audits.
  • Monitored progress of trainees, providing constructive feedback and additional support when necessary to ensure success in their roles.
  • Evaluated the effectiveness of training programs through regular assessments and feedback, leading to continuous improvement.
  • Created and managed Permit to Work (PTW) training programs for operational staff.

Property Agent

Rizzhani Empire Property
05.2021 - Current
  • Managed client documentation.
  • Entered customer information into the system database.
  • Processed payment after verifying nd receiving customer documents.
  • Conducting investigations and arrests following complaints and situational assessments.
  • Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
  • Determine clients needs and financials abilities to propose solutions that suit them.
  • Perform comparative market analysis to estimate properties value
  • Display and market real property to possible buyers
  • Prepared necessary paperwork including contract, leases, deeds, closing statements, and other related documents
  • Remain knowledgeable about real estate markets and best practices

AGENT PPROPERTY

DF REALITY SDN BHD
05.2021 - 05.2022
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.

Intern-menguruskan Pernikahan Dalam Negeri

Pejabat Agama Islam Pasir Mas
11.2021 - 01.2022
  • Managed client documentation.
  • Entered customer information into the system database.
  • Processed payment after verifying and receiving customer documents.
  • Conducted investigations and arrests following complaints and situational assessments.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Collected, arranged, and input information into database system.
  • Maintained database systems to track and analyze operational data.
  • Analyzed problems and worked with teams to develop solutions.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.

Education

Sijil Tinggi Malaysia -

Maahad Muhammadi Pasir Mas
01.2015 - 12.2015

Bachelor's Degree - undefined

University Islamic Selangor
06.2017 - 01.2022

Skills

Microsoft Office

Accomplishments

  • Dean's Honour semester session II - 2019/2020
  • Dean's honour semester session I - 2020/2021
  • Dean's honour semester session II - 2020/2021
  • Second class Degree Honors

Personal Information

  • Date of Birth: 11/10/98
  • Gender: Men
  • Marital Status: Single

Co Curriculum

  • Prihatin Rakyat PERMADA as Volunteer, 03/2020
  • Program Jalinan Mahabbah Warga Emas as a Treasurer, 02/2019
  • Forum: Industry VS Islamic Perspective as a Multi-Tasking, 02/2019
  • Kolokium Pengajian Da'wah and Usuluddin as a Exhibition, 02/2019
  • Kelab AL- Azhar Member UIS as a Person in Charge, 04/2019
  • Program Imammu First Class as a Leader, 08/2019
  • Kolokium Pengajian Da'wah and Usuluddin as a Treasurer, 09/2019

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Upper intermediate (B2)
Arabic
Upper intermediate (B2)
Malay
Elementary (A2)

Timeline

Employee Training Coordinator

INSTEP (PETRONAS)
09.2023 - Current

Intern-menguruskan Pernikahan Dalam Negeri

Pejabat Agama Islam Pasir Mas
11.2021 - 01.2022

Property Agent

Rizzhani Empire Property
05.2021 - Current

AGENT PPROPERTY

DF REALITY SDN BHD
05.2021 - 05.2022

Bachelor's Degree - undefined

University Islamic Selangor
06.2017 - 01.2022

Sijil Tinggi Malaysia -

Maahad Muhammadi Pasir Mas
01.2015 - 12.2015

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WAN MUHAMMAD AFIQ HILMI BIN MAAROKStudents / Employee