Wan Mohamad Hafiz

Outbound Team (Oct 2024 – Present):

• Led and managed 30–50 contract workers to ensure outbound operations run efficiently.
• Delivered departmental targets through effective supervision, structured training, and process oversight.
• Consistently achieved a minimum 98% outbound completion rate for daily orders before end-of-shift (EOS).
• Worked closely with other departments to align outbound performance with team-level KPIs.
• Upheld a safe and compliant warehouse environment in accordance with health and safety standards.

Inbound Team (Aug 2023 – Oct 2024):

• Supervised a team of 30–50 contract workers, ensuring smooth day-to-day operations.
• Achieved departmental objectives by providing training, monitoring performance, and optimizing workflow.
• Ensured all inbound shipments from sellers were processed (arrival, receiving, put-away) within a 24-hour timeframe.
• Maintained daily communication with the operations team to ensure alignment on goals and deadlines.
• Collaborated with cross-functional teams to support activities impacting overall company KPIs.
• Ensured full compliance with health and safety regulations within the warehouse environment.

Key Achievements:

• Developed and implemented a structured inbound filing system for better traceability and efficiency.
• Created clear work instructions and operational guides to standardize warehouse processes.
• Introduced a merit/demerit system to improve contract worker accountability and performance.
• Significantly increased overall productivity and operational output.

• Led day-to-day operations of the Raw and Packaging Material (RPM) store, supervising team members and assigning tasks to ensure efficiency.
• Monitored, analyzed, and reviewed stock movement trends, including fast-moving, slow-moving, non-active, and obsolete items.
• Collaborated closely with the Production Department to ensure sufficient availability of raw and packaging materials at all times.
• Enforced FEFO and FIFO inventory practices, ensuring all pallets and racks were clearly labeled with proper identification and receiving tags.
• Inspected all incoming deliveries for damages or discrepancies and took prompt corrective action when necessary.
• Maintained accurate and up-to-date inventory records, ensuring 100% alignment between the system and physical stock.
• Promoted a safe working environment with zero-accident practices and compliance with workplace safety standards.
• Coordinated with the Administrative Department for the application of permits for controlled items, ensuring quantities remain within authorized limits.
• Assisted in reviewing and updating RPM store procedures to improve efficiency and compliance.

Key Achievements:

• Achieved zero-accident record throughout the tenure by upholding strict safety protocols and promoting a safety-first culture.
• Minimized pallet losses through consistent tracking and control of supplier pallet movements.
• Contributed to procedural improvements by reviewing and updating RPM store SOPs to align with best practices.
• Successfully maintained 100% inventory accuracy through systematic stock monitoring, timely updates, and rigorous cycle count practices.
• Reduced material wastage and write-offs by enforcing strict FEFO and FIFO practices.

• Conducted on-site visits for installation support and troubleshooting shipment-related issues.
• Addressed customer complaints related to material quality, ensuring timely resolution.
• Managed daily packing, loading, and unloading activities for incoming and outgoing deliveries.
• Replenished stock levels to ensure availability for both operations and customer deliveries.
• Handled documentation processes including invoice and delivery order filing (manual/system-generated) for master records.

Key Achievements:

• Promoted from Store Assistant to Senior Executive within 6 months, recognizing strong performance and leadership.
• Successfully developed a complete inventory system, improving stock traceability and reducing discrepancies.
• Improved delivery accuracy and customer satisfaction through effective complaint resolution and quality checks.
• Ensured consistent stock availability and minimized.

• Oversaw end-to-end warehouse operations, including the arrangement and allocation of storage space in compliance with HSE (Health, Safety & Environment) standards.
• Supervised the loading and unloading of goods, coordinating closely with the lead loading team to ensure efficiency and safety.
• Maintained high stock accuracy levels through regular reconciliation between physical inventory and SAP system records.
• Monitored the movement of packaging materials, both inbound and outbound, to support continuous production flow.
• Performed material inspections and scheduled maintenance services for warehouse equipment to ensure reliability.
• Undertook additional tasks as assigned by the immediate superior to support warehouse and operational goals.

Key Achievements:

• Maintained over 98% inventory accuracy through systematic tracking and SAP data integrity.
• Ensured full compliance with HSE standards, contributing to a safe and audit-ready warehouse environment.
• Improved loading/unloading turnaround time by optimizing team coordination and process flow.
• Reduced material handling errors and delays by implementing clear storage allocation strategies.
• Supported equipment reliability and reduced downtime through proactive inspection and maintenance routines.