WAN MOHD AZREEN WAN MD NOOR
Puchong
Work Preference
Summary
Results-driven Technology Specialist with deep expertise in managing large-scale VMware, HPE, Windows and Red Hat environments. Specialized in data center operations, including the maintenance of servers (HPE/Nutanix/Lenovo) ecosystems and high-performance computing (HPC) clusters (IBM Spectrum Scale HPC). Demonstrated success in executing major infrastructure upgrades, such as upgrading ESXi hosts from version 6.7 to 7.0.3 for 106 ESXi hosts and managing complex Red Hat Satellite environments especially. Performed the planning and upgrade for the Red Hat Satellite environment from version 6.9 to version 6.15. Skilled in log analysis and troubleshooting and cross-platform server administration.
Overview
14
14
years of professional experience
Work History
Head of IT
ClientBase Pte Ltd
04.2025 - 12.2025
- Responsible for managing company SaaS applications, introducing new processes and SOPs, planning for future projects and performing daily activities related to IT services for the company.
- Project completed:
- Deploy and setup ITSM tools after market analysis for the company internal IT ticketing. The deployed ITSM is FreshService
- Test, plan and deploy VDI services for the company. The deployed VDI is Azure AVD.
- Plan and perform migration for the company Google Workspace to M365 for 50 users using M365 built-in tools.
- Gmail to Exchange migration - Completed
- Google Drive to OneDrive/Sharepoint - Completed. Files transfer success percentage from Google Drive to OneDrive/SharePoint is 99.5%
Technology Specialist
Amdocs Malaysia
01.2023 - 03.2025
- Responsible for managing customer infrastructure, plan change requests and perform daily activities for customer IT services.
- Servers Services
- Monitor Daily health for HPE servers in customer Data Center.
- Proliant BL460c Gen9 and Gen10
- DL380 Gen9 and Gen10
- DL580 Gen9.
- Monitor daily health for HPE C7000 enclosure and Virtual Connect switch
- Perform break-fix activities via emergency change when issue occur
- Perform and plan for firmware patching
- Virtualization
- Plan, manage and maintain VMware environment and ecosystems as below:
- vCenter
- ESXi
- vRealize Operation Manager
- VRealize Log Insight
- VRealize Orchestrator
- Site Recovery Manager
- Skyline Collector
- RHEL servers and VMs
- Plan, manage and maintain Redhat environment and ecosystems as below:
- RedHat Linux OS
- Redhat Satellite
- Plan and oversee Infra related change activity
- Create change action plan
- Submit change plan
- Attend change plan discussion/meeting
- Daily Operation issue
- Attend to BAU request from these source: BMC Remedy & Email
- Mentored junior team members in best practices for technology use, fostering a culture of continuous learning and improvement.
- Developed comprehensive training materials to educate employees on new technology tools and applications.
Data Center Operations and Research Lead
Monash University Malaysia
08.2020 - 02.2022
- Responsible for managing, overseeing and planning of IT infrastructures for the whole campus in Monash University Malaysia. Responsible in managing below services for stakeholders:
- Active Directory services
- Deploy and upgrade the Active Directory roles
- Manage the user account creation, hostname and group policy for the domain
- Ensure daily replication is healthy
- Servers and Storages services
- Deploy and manage servers and storages
- Deploy and core servers services like Active Directory (AD), DNS, DHCP, WSUS, AF FS and MS SQL
- Monitor daily uptime and resolve any related errors
- Monitor and plan available storage usage and expansion as needed
- Windows servers, Linux servers
- Deploys Windows OS or Linux OS into the bare metal servers or VMs
- Add the servers into monitoring tools and perform daily monitoring
- Backup services
- Monitor VEEAM daily backup is completed based on RTO and RPO
- Troubleshoot failed backup
- Replace tape backup
- High Performance Computing (HPC)
- Monitor daily uptime and user jobs for the HPC cluster
- Assist user on troubleshooting their job submission issues
- Assist user on software installation for the HPC
- Virtualization services
- Monitor and manage daily uptime for VMs under VMware, Hyper-V and Nutanix AHV hypervisor
- Deploy new VMs when requested by the service owner.
- Troubleshoot the VMs connection issues as reported by the VMs service owner.
- Disaster recovery services
- Monitor daily replication to private cloud DR is healthy
- Test and perform yearly DR exercise.
- Project management and budgeting
- Involve in IT infrastructure improvement and project
- Lead the project as Project Manager and main contact person for vendors.
- Process improvement
- Improve and simplify the existing processes. Eg: User account request, Share folder request, VMs resource request and other under my portfolios.
- M365
- Grant permission to user to access the M365 service portal
- Troubleshoot user related issues and do vendor escalation
- Review L2 operation tickets
- Accept and resolve any escalate ticket related to:
- AD services
- GPO services
- DNS services
- DHCP services
- VMs services
- MS SQL services
- WSUS services
- HPC services
- M365 services
Research IT Operations Lead
Monash University Malaysia
03.2017 - 08.2020
- Responsible for managing, overseeing and planning of IT infrastructures for researchers in Monash University Malaysia. Responsible in managing below services for researchers:
- Active Directory services
- Manage the user account creation, hostname and group policy for the domain
- Ensure daily replication is healthy
- High Performance Computing (HPC)
- Monitor daily uptime and user jobs for the HPC cluster
- Assist user on troubleshooting their job submission issues
- Assist user on software installation for the HPC
- Virtualization
- Monitor and manage daily uptime for VMs under VMware, Hyper-V and Nutanix AHV hypervisor
- Upgrade and patch the Nutanix AHV
- Deploy new VMs when requested by the service owner.
- Troubleshoot the VMs connection issues as reported by the VMs service owner.
- Project management and budgeting
- Involve in Research IT infrastructure improvement and project
- Lead the project as Project Manager and main contact person for vendors.
IT Executive - Support
Monash University Malaysia
06.2014 - 02.2017
- Supporting campus wide end users to ensure the continuity for business as usual (BAU).
- Accept and resolve L1 desktop related tickets
- Create corporate image for the company
- Deploy corporate image to desktop and laptop for staff and student
- Perform software installation for end users.
- Microsoft office
- Nvivo
- Evernote
- IBM SPSS and AMOS
- other 3rd party productivity related softwares
Systems Engineer
Interdeals Automation (M) Sdn Bhd
02.2012 - 06.2014
- Deploy and support cheque automation kiosk services for local banks. Perform training for end users. Provide application support for end users.
- Perform support for client
- Install image on cheque machine and perform testing
- Deploy cheque machine to client branch
- Give training to client
- Work closely with developer on software issues on the cheque machine
- Patch new update on the cheque machine at client branch.
Education
Associate of Science - Computer Science
Universit Teknologi MARA (UiTM)
Malacca10.2009
Skills
M365 Administration
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Interests
IT infrastructure
Virtualization
Cloud
Software
VMware Cloud Suite
MS Office
M365
Windows Operating System
Redhat Enteprise Linux (RHEL)
Microsoft Active Directory
Accomplishments
Achievement as Head of IT in ClientBase
- Deployed and implemented ITSM system for the company after doing market analysis on existing ITSM systems. FreshService was chosen as the ITSM tools for ClientBase due to it user friendly features.
- Planned and perform migration from Google Workspace to M365 for ClientBase sister company staff. Successfully migrated 50 accounts for the staff (email and files) and handle onboarding training for M365 for them.
- Planned and deployed VDI from Azure AVD for Clientbase staff internal usage. Successfully deployed the Azure AVD together with FSlogix profiles for Clientbase staff usage.
Achievement as Technology Specialist in Amdocs
- Performed VMware ESXi upgrade from version 6.7 to 7.0.3 for 106 HPE servers for the clients. Afterward continuously planned and performed upgrade and patching as necessary for the VMware Cloud Suite that been used by the client.
- Planned and performed firmware upgrade for HPE Proliant Servers for Amdocs client.
- Planned and upgraded Red Hat Satellite infrastructure for the client from version 6.9 to version 6.15.
- Create a knowledge based on daily operation for Amdocs and train my junior staff on best practice to handle the infrastructure operation and monitoring.
Timeline
Head of IT
ClientBase Pte Ltd
04.2025 - 12.2025
Technology Specialist
Amdocs Malaysia
01.2023 - 03.2025
Data Center Operations and Research Lead
Monash University Malaysia
08.2020 - 02.2022
Research IT Operations Lead
Monash University Malaysia
03.2017 - 08.2020
IT Executive - Support
Monash University Malaysia
06.2014 - 02.2017
Systems Engineer
Interdeals Automation (M) Sdn Bhd
02.2012 - 06.2014
Associate of Science - Computer Science
Universit Teknologi MARA (UiTM)