Wan Azizul Halim Bin Ghazali
Kuala Lumpur
Summary
Committed to continuous learning and dedicated to achieving high career growth. Focused on surpassing expectations to make a positive impact. Passionate about seizing opportunities for professional advancement and eager to leverage skills and expertise for success in all endeavors.
Overview
15
15
years of professional experience
Work History
Assistant Restaurant Manager
Caerus Horizon Pte Ltd
09.2022 - 06.2025
- Overseeing daily hotel operations, ensuring guest satisfaction, and handling guest inquiries and complaints.
- Supervising staff, including hiring, training, and scheduling, while maintaining a positive work environment.
- Assisting with budget planning, cost control, and financial reporting.
- Providing administrative support to the General Manager, including handling paperwork, correspondence, and other tasks.
- Coordinating and supervising special events, meetings, and conferences.
- Ensuring compliance with hotel policies, safety regulations, and labor laws.
- Implementing strategies to increase revenue and occupancy
- Provide exceptional customer service to guests and address any concerns or complaints
Web Designer / Internet Marketer
MDA Group
01.2022 - 07.2022
- Designed website visuals in alignment with company branding and created sales pages optimized for conversion ads.
- Managed website content and handled domain registration and hosting.
- Executed search engine optimization (SEO) strategies and ran Facebook Ads campaigns, including traffic and conversion efforts.
- Developed ad campaigns by creating compelling copy, editing posters, and analyzing target audiences.
Operations Executive
Jatova Aero Sdn Bhd
02.2018 - 01.2022
- Proactively communicating with passengers prior to their flight to ascertain their F&B preferences, including meal choices, special dietary requirements (e.g., allergies, intolerances, religious considerations), and any other specific requests.
- Accurately relaying all guest F&B orders and special requirements to the catering providers.
- Ensuring that all catered items meet Jatova Aero high standards of quality, presentation, and safety. This may involve spot-checks and regular communication with F&B suppliers.
- Maintaining a detailed and accurate record of all guest F&B preferences and communication for current and future flights.
- Promptly addressing and resolving any guest concerns or issues related to their in-flight F&B experience. This includes managing last-minute changes and special requests with professionalism and efficiency.
- Working closely with other internal departments, such as the flight crew and ground operations, to ensure a smooth and coordinated service delivery.
- Managing F&B arrangements for unscheduled flights, delays, or other operational disruptions to ensure passenger comfort is maintained
Operation Manager
Zawara Sdn Bhd
04.2017 - 01.2018
- Led and motivated the team across Zawara Coffee, Cosmetic, and Fashion divisions to ensure smooth operations.
- Coached, trained, and nurtured team talent while managing shift schedules to ensure adequate coverage.
- Utilized strong analytical and decision-making skills to resolve operational challenges.
Operation Executive
Hailam Kopitiam Sdn Bhd
04.2012 - 03.2016
- Communicated business objectives and sales targets to restaurant managers in the assigned area.
- Developed restaurant management plans to control expenses and monitored performance to meet targets.
- Analyzed daily sales trends and implemented action plans to address negative sales gaps.
- Recruited and trained qualified restaurant managers, focusing on leadership development.
- Maintained the highest standards of Quality, Service, and Cleanliness (Q.S.C.).
Outlet Manager
Bangi Kopitiam
02.2010 - 02.2012
- Professionally handled all guest interactions to ensure a high level of hospitality.
- Ensured compliance with food and beverage operating procedures and safety regulations.
- Led, coached, and developed team members to enhance customer service and maximize profitability.
- Oversaw the hiring and training of new employees and managed monthly F&B inventories.
Education
DIP.MECH ENGINEERING - PWR PLANT
Politeknik Sultan Abdul Halim Mu'adzam Shah
01.2007
GCE 'O' / SPM - undefined
Sekolah Menengah Kebangsaan Batu Laut
01.2003
LSA / PMR - undefined
Sekolah Menengah Kebangsaan Batu Laut
01.2001
PSET / UPSR - undefined
Sekolah Kebangsaan Taman Rinting 2
01.1998
Skills
- Point Of Sales
- Microsoft Offices
- Wordpress
- Woocomerce
- FB Meta Business
Personal Information
- Salary: RM5000 Negotiable
- Nationality: Malaysia
Birthday
10/05/86
Nric
860510436307
Languages
English
Upper intermediate (B2)
Malay
Bilingual or Proficient (C2)
Timeline
Assistant Restaurant Manager
Caerus Horizon Pte Ltd
09.2022 - 06.2025
Web Designer / Internet Marketer
MDA Group
01.2022 - 07.2022
Operations Executive
Jatova Aero Sdn Bhd
02.2018 - 01.2022
Operation Manager
Zawara Sdn Bhd
04.2017 - 01.2018
Operation Executive
Hailam Kopitiam Sdn Bhd
04.2012 - 03.2016
Outlet Manager
Bangi Kopitiam
02.2010 - 02.2012
GCE 'O' / SPM - undefined
Sekolah Menengah Kebangsaan Batu Laut
LSA / PMR - undefined
Sekolah Menengah Kebangsaan Batu Laut
PSET / UPSR - undefined
Sekolah Kebangsaan Taman Rinting 2
DIP.MECH ENGINEERING - PWR PLANT
Politeknik Sultan Abdul Halim Mu'adzam Shah
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