Wallace Yoong Jun Kai
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Assistant Manager
Charuk Putting Oil Palm Sdn. Bhd
04.2022 - 12.2024
- Developed and implemented strategic plans to optimize operational processes and enhance productivity
- Utilized analytical skills to identify opportunities for business expansion
- Led business development efforts, fostering partnerships and driving revenue growth
- Provided exceptional customer service, addressing inquiries and resolving issues to ensure satisfaction
- Supervised day-to-day operations to ensure performance, quality and service expectations.
Service Agent
Webhelp Sdn.Bhd
07.2021 - 04.2022
- Resolved customer complaints with empathy and professionalism, resulting in a increase in customer satisfaction scores
- Analyzed customer feedback to drive continuous improvement in customer service
- Assists Rider when they facing issues during delivery
- Managed high volumes of inbound messages while maintaining excellent customer service standards during peak hour time
Operation Supervisor
Mentakab Veneer & Plywood Sdn.Bhd
06.2020 - 03.2021
- Resolved conflicts between staff members, resulting in improved working relationships and increased productivity
- Trained and supervised a team of staff members, ensuring each team member was performing to the highest standard
- Implemented safety protocols to reduce workplace accidents
Education
Foundation in Business
Taylors' Lakeside Campus
Degree in International Business & Marketing
Sunway University
Skills
Sales monitoring
Timeline
Assistant Manager
Charuk Putting Oil Palm Sdn. Bhd
04.2022 - 12.2024
Service Agent
Webhelp Sdn.Bhd
07.2021 - 04.2022
Operation Supervisor
Mentakab Veneer & Plywood Sdn.Bhd
06.2020 - 03.2021
Foundation in Business
Taylors' Lakeside Campus
Degree in International Business & Marketing
Sunway University
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