WAI YI LEE
Kuala Lumpur
Summary
Highly motivated and detail-oriented data analyst with a passion for leveraging data to drive business performance. Proficient in developing actionable solutions through advanced data mining, statistical analysis, and visualization techniques to generate meaningful insights. Demonstrates strong technical aptitude with expertise in programming languages, data analytics methodologies, and visualization tools. Seeking a full-time position starting January 2025 to apply my skills in data-driven decision-making and contribute to organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intern – HRIS, Data Analyst & Reporting
Sunway Group
08.2024 - 12.2024
- Conducted data cleaning and analysis using Excel and Python.
- Created and maintained Power BI dashboards to visualize key HR metrics and trends.
- Resolved HRIS-related issues and provided technical support to enhance system efficiency and user experience.
- Automated workflows using Power Automate to improve process efficiency and reduce manual tasks.
- Collaborated with cross-functional teams to optimize reporting and data analysis processes.
Customer Service Executive
Webhelp
08.2021 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences
- Provided company information and policies to customers upon inquiry and answered questions via email, and online chat
- Implemented new protocols to optimize team performance and deliver consistent results
- Responded proactively and positively to rapid change
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
Kitchen Crew Member
Kyochon
05.2021 - 08.2021
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Ensured consistent food quality through strict adherence to recipes and presentation guidelines
- Implemented effective time-management strategies while multitasking during busy shifts, enhancing productivity without sacrificing quality
- Maintained high personal grooming standards and uniform presentation
- Trained new staff on food preparation and safety procedures.
Education
Bachelor of Computer Science - Computer Science Major in Business Analytics
INTI International University
Nilai, Malaysia12.2024
Skills
- Python
- C
- Java
- JavaScript
- PHP
- HTML
- CSS
- Microsoft Power BI
- Tableau
- Visual Studio Code
- Jupyter Notebook
- Google Colab
- CodeBlocks
- Microsoft Office 365
- SQL
- Machine learning
Certification
- CCNAV7: Introduction to Networks, 04/2023
- Dean's Honor Roll, 08/2023
Languages
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Malay
Upper intermediate
B2
Chinese (Cantonese)
Intermediate
B1
Timeline
Intern – HRIS, Data Analyst & Reporting
Sunway Group
08.2024 - 12.2024
Customer Service Executive
Webhelp
08.2021 - 09.2022
Kitchen Crew Member
Kyochon
05.2021 - 08.2021
Bachelor of Computer Science - Computer Science Major in Business Analytics
INTI International University
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