Wai Sze Ho

Well-qualified financial systems leader offering demonstrated skill and success in managing reconciliation processes, improving controls and strengthening systems for optimal performance. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.

Introduction to Data Science

• AWARD - , EXSA SG Award 2017-2022 - Risk Award 2020, 2021 - Process Improvement Award - Monthly Individual Award - Yearly Spot-on Award

Risk Award, 2020 - 2022

- Champion for Thought Leadership and Innovative Culture.
- Establish prevention measures and strengthen controls for lack of monitoring for inactive accounts.

- Challenge the status quo to introduce changes and new ideas.
- Automate the manual statement reconciliation to eliminate human error.
- Modify entry references and enable the TLM system to auto-match entries with common references.
- Reduce work defect by 95%.

Process Improvement Award, 2019 and 2021

- Introduce automation for current reconciliation work.
- Integrate month-end reporting template in the daily template by Excel formulas to streamline process steps.
- Achieve time savings of 18 hours/year.
- Improve work accuracy by 70%.

Excellent Service (EXSA) Star Award, 2018 - 2021

- Deliver excellent service to business units by understanding their needs and work out solutions for them.

Spot On Award, 2015 - 2021

- Go the extra mile in enhancing work quality.

Monthly Individual Award
- Be an all-rounder to cope with work, projects and extra initiatives assigned by supervisor.

Gen-I Award

- Drive quality initiatives in the Bank.

Wing Hang Hong Kong and Macau Nostro Reconciliation

- Take over new reconciliation from Wing Hang HK and Macau branches.
- Involve in the end-to-end process of the project.
- Work collaboratively on user requirement specifications (URS).
- Conduct an in-depth analysis of the reconciliation approach and matching rules adopted by branches.
- Produce the report format needed by branches.
- Prepare and clean source data for testing purpose.
- Carry out UAT to test out all matching rules and source code.
- Detect all errors, evaluate test results and work closely with IT and stakeholders.
- Discuss with stakeholders on their expectations and document the service-level agreement.

Automation on Hong Kong Faster Payment System (FPS)

- Decommission of manual reconciliation for FPS.
- Implementation of TLM reconciliation.
- Achieve time saving by 240 hours/year.
- Improve efficiency and eliminate human error.

CNAPS Reference Enhancement (Auto Match in TLM)

- Modify CNAPS ledger references by adding common reference of statement entries.
- Enable TLM system to auto-match according to the common reference of ledger and statement entries.
- Achieve time saving of 480 hours/year.
- Improve accuracy by 90%.