Wai Ngee Lau
Insurance Agent
Batu Caves, Selangor
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure Flight Stewardess position. Ready to help team achieve company goals.
Friendly personality with good languages spoken
Overview
38
38
years of professional experience
2
2
years of post-secondary education
Work History
Online Marketing Executive
Melaleuca International
Kuala Lumpur
01.2016 - Current
- Assist clients to open online account by recommending suitable products and guide them for first time shopping
- Self discipline meeting monthly 4 sales through effective networking and marketing strategies to grow new business and increase productivity.
- Attending regular meetings and trainings for continuous development
- Ensure 7 Critical Activities is enforced
- Actively participate in company Fast Track Activities
- Making presentation effectively and attempt to close sales by assisting client to open online shopping accounts
- Making clear explanation on Preferred Customer Benefits
Business Development Manager
MSIG INSURANCE (M) BHD
KUALA LUMPUR
01.2009 - Current
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Consulted with product development teams to enhance products based on customer interest data.
- Solicit new business and negotiate terms with clients before in force policies
- Obtain quotation required by client with the best price quoted
Director
RAR EXIM SOLUTIONS SDN BHD
Selangor
06.2018 - 12.2020
- Check on overall business and give authorisation upon any decision made
- Meeting with relevant department on schedule
- Sign cheques for payment
Assistant Unit Manager
Jazz Capital Sdn Bhd ( Hong Leong Assurance Bhd )
Petaling Jaya
01.2012 - 12.2015
- Handled complaints from clients and immediately took steps for quick resolution and to prevent reoccurrence.
- Guide agents on sales of insurance
- Attending regular meetings with other leaders for sales target
- Form up committee for annual dinners and agents trainings
- Assist agents to close sales
- Monitor weekly sales and target
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Insurance Sales Agent
Jazz Capital Sdn Bhd (Hong Leong Assurance Bhd)
Petaling Jaya
01.2011 - 12.2013
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Quoted and calculated premium rates for policies, using rate book, and calculator.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Established payment methods for 60 clients to facilitate customer payments and issue receipts.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
Training Coordinator
Sakai Kong Agency ( Hong Leong Assurance Bhd)
Petaling Jaya
01.2008 - 12.2011
- Gathered data about course success and participant experiences to help with future course planning.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Give product training to new contracted agents
- Assist on generating quotations
- Liaised between trainers and course participants.
Business Administrator
PANAMA QUEST SDN BHD
Kuala Lumpur
03.2005 - 03.2006
- Processed employee expense reports quickly to prevent delays in payouts.
- Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication.
- Oversaw adequacy and soundness of organization's financial structure.
- Prepare accounts
- Received and processed stock into inventory management system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
International Flight Attendant
SINGAPORE AIRLINES LTD
SINGAPORE
03.2001 - 12.2004
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Resolved passenger conflicts and medical emergencies during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers and assisted with carry-on baggage storage.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Taylor's School of Hotel Management
Cheras, Kuala Lumpur 01.1998 - 12.1999
Skills
Data Entry
Swimming, Cooking, Arts and Craft, Planting, Singing
Learnt swimming at primary school. Loves cooking as emotional therapy. Do arts and craft occasionally.
Start planting during MCO. Always love singing as pass time hobby.
Timeline
Director
RAR EXIM SOLUTIONS SDN BHD
06.2018 - 12.2020
Online Marketing Executive
Melaleuca International
01.2016 - Current
Assistant Unit Manager
Jazz Capital Sdn Bhd ( Hong Leong Assurance Bhd )
01.2012 - 12.2015
Insurance Sales Agent
Jazz Capital Sdn Bhd (Hong Leong Assurance Bhd)
01.2011 - 12.2013
Business Development Manager
MSIG INSURANCE (M) BHD
01.2009 - Current
Training Coordinator
Sakai Kong Agency ( Hong Leong Assurance Bhd)
01.2008 - 12.2011
Business Administrator
PANAMA QUEST SDN BHD
03.2005 - 03.2006
International Flight Attendant
SINGAPORE AIRLINES LTD
03.2001 - 12.2004
High School Diploma -
Taylor's School of Hotel Management
01.1998 - 12.1999
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