Wai Mun Wong
Customer Service, Sales & Marketing, Program Management
Tasek Glugor
Summary
Proven track record in enhancing sales and customer satisfaction, leveraging skills in client relationship management and effective communication. Demonstrated ability to drive marketing initiatives and sales development, achieving significant results through innovative strategies and problem-solving. Highly reliable, with a focus on achieving and exceeding targets through task prioritization and order processing.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Senior Sales Executive
ZW Packaging Sdn Bhd
11.2023 - Current
- Increased sales revenue by developing and implementing strategic sales plans tailored to client needs.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Sold Carton Packaging to new and established customers.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Program Executive
Sam Meerkat (M) Sdn Bhd
10.2021 - 11.2023
- Coordinated cross-departmental efforts to streamline workflows and optimize overall productivity within the organization effectively.
- Delivered exceptional results under tight deadlines through diligent planning and resource management techniques.
- Negotiated contracts with vendors, securing cost-effective solutions for program needs.
- Established strong relationships with external partners, facilitating collaboration for shared success in joint ventures.
- Enhanced communication among team members by establishing clear channels and protocols.
- Worked closely with project sponsors and cross-functional teams to plan and develop scope, deliverables, required resources, work plans and budgets.
- Developed program work plans to specify goals, requirements, deliverables, identification of risks and contingency plans.
Customer Service Executive
ZW Packaging Sdn Bhd
04.2018 - 08.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Delivered prompt service to prioritize customer needs.
Operation Executive
Botanica Mansion
12.2015 - 03.2018
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reported issues to higher management with great detail.
Indoor Sales Support
Exaltech
03.2015 - 12.2015
- Enhanced client satisfaction by providing customized solutions for their specific needs and requirements.
- Delivered high-quality presentations and product demonstrations, persuading potential clients to invest in our offerings.
- Implemented effective sales strategies to identify potential customers and expand market share within the indoor engineering sector.
- Contributed to the development of marketing materials highlighting unique selling points of company products/services within the indoor engineering space.
- Attended trade shows and seminars to promote products and network with industry contacts.
Working Holiday
Working Holiday New Zealand
10.2013 - 10.2014
- Strawberry Packer (Perry Berry Ltd)
- Cherry Sorter (Brookevale Cherries)
- Plant Nursery (Zealandia Horticulture)
- Lamb Boning Room (South Pacific Meats)
- Waitress (Madam Kwong Chinese Restaurant)
F&B Executive
Evergreen Laurel Hotel Penang
07.2010 - 10.2013
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
- Established strong relationships with local suppliers, ensuring consistent availability of fresh ingredients at competitive prices.
- Implemented cost-saving measures within the F&B department, reducing overall expenses without compromising on quality or guest experience.
- Resolved customer complaints involving food or beverage quality and service.
Education
Some College (No Degree) - Diploma in Mass Communication Major in PR
Tunku Abdul Rahman College
Penang 05.2007 - 05.2010
Skills
Client Relationship Management
Timeline
Senior Sales Executive
ZW Packaging Sdn Bhd
11.2023 - Current
Program Executive
Sam Meerkat (M) Sdn Bhd
10.2021 - 11.2023
Customer Service Executive
ZW Packaging Sdn Bhd
04.2018 - 08.2021
Operation Executive
Botanica Mansion
12.2015 - 03.2018
Indoor Sales Support
Exaltech
03.2015 - 12.2015
Working Holiday
Working Holiday New Zealand
10.2013 - 10.2014
F&B Executive
Evergreen Laurel Hotel Penang
07.2010 - 10.2013
Some College (No Degree) - Diploma in Mass Communication Major in PR
Tunku Abdul Rahman College
05.2007 - 05.2010
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