Wai Mun Ken
Restaurant Branch Manager
Kuala Lumpur,14
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Pat Kin Pat Sun Cafe
12.2011 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Assistant Manager
Canton Kitchen Restaurant
01.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Sales Advisor
Osim (M) Sdn Bhd
02.2019 - 12.2021
- Increased sales by offering advice on purchases and promoting additional products.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
Branch Manager
Good Taste Malaysia Sdn Bhd
01.2022 - 07.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Education
No Degree -
SMK DATOK LOKMAN
Kuala Lumpur, Malaysia 04.2001 -
Skills
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Languages
Chinese (Mandarin), Chinese (Cantonese), English, Malay
Native language
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
Good Taste Malaysia Sdn Bhd
01.2022 - 07.2024
Sales Advisor
Osim (M) Sdn Bhd
02.2019 - 12.2021
Assistant Manager
Canton Kitchen Restaurant
01.2018 - 02.2019
Assistant Manager
Pat Kin Pat Sun Cafe
12.2011 - 01.2018
No Degree -
SMK DATOK LOKMAN
04.2001 -