Badminton
Wai Lun Leong
Customer Relationship Executive
Ipoh, Perak,08
Summary
Dynamic Customer Relationship Officer with a proven track record at Vanquish Capital Sdn Bhd, excelling in client retention strategies and conflict resolution. Skilled in user feedback analysis and training development, I consistently enhance customer satisfaction and drive revenue growth through strategic account oversight and exceptional service.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Customer Relationship Officer
Vanquish Capital Sdn Bhd
12.2023 - Current
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Assisted customers with opening accounts and signing up for new services.
Sales Representative
OSIM International
02.2022 - 01.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
No Degree - Social Sciences
SMK Methodist ACS Ipoh
Ipoh, Perak, Malaysia 04.2001 -
No Degree - Science
SMK Jalan Pasir Puteh
Ipoh, Perak, Malaysia 04.2001 -
Skills
Customer Interaction
User Feedback Analysis
Client retention strategies
Patience and resilience
Training Development
Strategic Account Oversight
Interests
Running
Music listening
Hobbies
Badminton
- Trained for 3years ( start from 14yrs old)
- Get gold medal in school competition at 16yrs old
- Currently also have maintain every week 2-3 times and have do part time badminton customer service and counter crew for 1years.
Timeline
Customer Relationship Officer
Vanquish Capital Sdn Bhd
12.2023 - Current
Sales Representative
OSIM International
02.2022 - 01.2023
No Degree - Social Sciences
SMK Methodist ACS Ipoh
04.2001 -
No Degree - Science
SMK Jalan Pasir Puteh
04.2001 -