Wai Leng Wong
Operation Director
Summary
Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Operations Director & Personal Assistant
SWEQC SDN BHD
8 2022 - Current
- Operation management (Managing both MY & SG Operation)
- Import & Export (MY & SG)
- Manage and oversee all orders and deliveries in the whole Malaysia & Brunei
- Handle all shipment arrivals from Sweden to Malaysia - Manage all convenience stores and chain grocery accounts
- Train and set SOP for merchandisers - Handle SOA & payment related for both suppliers & clients
- Assist CEO with work and personal matters
- Accounts management
- Maintained excellent customer relationships through consistent delivery on commitments.
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Served as point-of-contact for manufacturers in China, ensuring adherence to production schedules and efficiency of supply chain.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Mentored employees and offered constructive feedback for performance improvement.
- Boosted productivity and verified early completion dates by eliminating production bottlenecks.
- Improved company revenue by collaborating with marketing, sales and service departments.
Marketing and Social Media Role
SWEQC SDN BHD
12.2020 - 12.2022
- Create content for 3 IG accounts
- Create marketing/promotion for digital platforms
- Create creative graphics for posts and activations
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Contributed to the development of creative visual assets for use in both print and digital marketing materials.
- Maintained an up-to-date knowledge of industry trends, sharing valuable insights with team members that informed future marketing approaches.
- Boosted social media engagement with consistent posting and timely responses to audience interactions.
- Leveraged project management tools like Trello or Basecamp to ensure timely completion of tasks within budget constraints while maintaining high quality work output standards expected by clients/employer alike.
- Managed paid social media advertising campaigns to reach and engage target audiences.
- Responded to inquiries and engaged with followers to build community and support customer engagement.
- Participated in brainstorming sessions to generate creative ideas for campaigns.
Operation Manager and Personal Assistant
SWEQC SDN BHD
01.2022 - 07.2022
- Manage and oversee all orders and deliveries in the whole Malaysia & Brunei
- Handle all shipment arrivals from Sweden to Malaysia
- Manage all convenience stores and chain grocery accounts
- Train and set SOP for merchandisers
- Handle SOA & payment related for both suppliers & clients
- Assist CEO with work and personal matters
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Account & Operation Executive
SWEQC SDN BHD
10.2020 - 12.2021
- Handles sales accounts and supplier accounts in Malaysia
- Manages all the operations & deliveries
- Make sure payments from clients are paid on time
- Liaise with the warehouse & shipper for smooth container receiving
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Graphic and Web Designer
Barebells & Nocco (SWEQC SDN BHD)
12.2019 - 12.2020
- Content creation
- Product artworks
- POS
- Website maintenance
- Digital market place
- Creative
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Completed domain name registrations and maintained website and web hosting account.
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
- Enhanced website functionality by implementing responsive design and user-friendly navigation elements.
- Developed graphic and image assets for both content and digital marketing efforts.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
Sales and Marketing Executive
ACG
08.2018 - 08.2019
- Media strategist, media planning, event planning, event planning
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Established strong relationships with key clients, resulting in repeat business and increased customer satisfaction.
- Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
- Managed sales promotions and marketing strategies on major social media sites.
- Conducted market research to identify customer needs and preferences.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
Sales Consultant
Anytime Fitness
09.2013 - 06.2015
- Resigned due to pregnancy
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Entertainer
Zouk Club (KL) Sdn Bhd
04.2004 - 10.2009
- Entertainer in Zouk Club KL
- Contributed creative ideas for new show concepts during brainstorming sessions with fellow performers or event planners.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Remained in costume for extended periods for maximum performance effect.
- Collaborated with production teams to ensure seamless integration between performance elements such as lighting, sound, and visual effects.
- Improved time management skills by balancing multiple bookings and maintaining punctuality for every performance commitment.
- Maintained a high level of professionalism during all interactions with clients, venues, and fellow performers.
Entertainer
Galaxy
03.2003 - 02.2004
- Contract Entertainer for Starworld Galaxy
- Contributed creative ideas for new show concepts during brainstorming sessions with fellow performers or event planners.
- Received coaching to refine skills and abilities.
- Created fun and animated skits aligned with company mission and values for guest enjoyment.
- Performed themed sets and shows with minimal repetition to provide original content for returning guests.
- Collaborated with production teams to ensure seamless integration between performance elements such as lighting, sound, and visual effects.
- Increased event attendance rates by promoting shows through various marketing channels, including social media and local print advertisements.
- Managed costume design and prop selection to support the overall aesthetic of each performance.
- Fostered a positive work environment for fellow entertainers by offering constructive feedback and support during rehearsals or backstage preparations.
- Participated in continued education workshops to enhance performance skills and stay up-to-date on industry trends.
- Received numerous positive reviews from clients, resulting in repeat bookings and referrals for new gigs.
Education
Diploma of Advertising/Media -
SEGi College
Professional Certificate of Marketing (Digital Marketing) - undefined
DMC The Digital Marketing Specialist
Diploma of Advertising/Media (Advertising) - undefined
SEGi College
Skills
Adobe Illustrator CS4
Adobe Photoshop CS4
Microsoft Excel 2007
Microsoft Office 2003
Wordpress
Google ad
Search Engine Optimization
Adobe Premiere Pro
Shopify
Lazada
Shopee
Computer Literacy
Multitasking
Time Management
Capacity Planning
Personal Qualifications
GPA 3.60
Has Been Placed On The Dean's List
September 2010 Examination for The
Diploma in Advertising and Design
Trained and Certified for Digital Marketing
Timeline
Operation Manager and Personal Assistant
SWEQC SDN BHD
01.2022 - 07.2022
Marketing and Social Media Role
SWEQC SDN BHD
12.2020 - 12.2022
Account & Operation Executive
SWEQC SDN BHD
10.2020 - 12.2021
Graphic and Web Designer
Barebells & Nocco (SWEQC SDN BHD)
12.2019 - 12.2020
Sales and Marketing Executive
ACG
08.2018 - 08.2019
Sales Consultant
Anytime Fitness
09.2013 - 06.2015
Entertainer
Zouk Club (KL) Sdn Bhd
04.2004 - 10.2009
Entertainer
Galaxy
03.2003 - 02.2004
Operations Director & Personal Assistant
SWEQC SDN BHD
8 2022 - Current
Diploma of Advertising/Media -
SEGi College
Professional Certificate of Marketing (Digital Marketing) - undefined
DMC The Digital Marketing Specialist
Diploma of Advertising/Media (Advertising) - undefined
SEGi College
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