Wai Kit Chee
Engineer
Puchong
Summary
Service professional with strong background in troubleshooting, repair, and maintenance of complex systems. Demonstrates exceptional skill in team collaboration, adapting to changing needs, and ensuring optimal performance. Recognized for reliability, technical expertise, and results-driven approach. Proficient in diagnostics, system optimization, and customer support.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Robotics Service Engineer
Estun Robotics (Malaysia) Sdn Bhd
01.2024 - Current
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions for industrial robots.
- Performing system integration with dealer to provide production solution to end user.
- Robot programming to improve performance and optimized efficiency for better production cycle.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Participated in client consultations and robot (Industrial, Collaborative, Welding robot) capability demonstrations to support sales efforts.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Delivering robotics training program to participated SI and End user.
Service Engineer
Reebow Intelligient Sdn Bhd
12.2020 - 12.2023
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Performed troubleshooting and repair for complex electrical equipment.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Participated in client consultations and product capability demonstrations to support sales efforts.
Quality Control Engineer Trainee
Kein Hing Industry Sdn Bhd
10.2019 - 12.2019
- Improved product quality by using precise inspection techniques and procedures.
- Collaborated with cross-functional teams to develop more efficient processes, resulting in reduced waste and increased productivity.
- Enhanced overall product performance through meticulous testing and evaluation of materials and components.
- Built strong relationships with other departments, fostering a collaborative work environment that resulted in more effective problem-solving and process improvements.
- Designed, created and tested production models for industrial processes.
Education
Bachelor of Science - Mechanical Engineering
Universiti Tunku Abdul Rahman
Sungai Long, Malaysia 04.2001 -
Skills
Field service
Installation coordination
Equipment installation
Preventive Maintenance
System diagnostics
Technical consulting
Technical and diagnostic support
Equipment maintenance and repair
Welding techniques
Teamwork and collaboration
Excellent communication
Problem-solving
Multitasking Abilities
HOBBY
For as long as I can remember, sports have always played a key role in my life. I love to play badminton during weekday night after the work.
Timeline
Robotics Service Engineer
Estun Robotics (Malaysia) Sdn Bhd
01.2024 - Current
Service Engineer
Reebow Intelligient Sdn Bhd
12.2020 - 12.2023
Quality Control Engineer Trainee
Kein Hing Industry Sdn Bhd
10.2019 - 12.2019
Bachelor of Science - Mechanical Engineering
Universiti Tunku Abdul Rahman
04.2001 -
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