Wai Kit Chan
Technician
Petaling Jaya, Selangor,10
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 3 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Technician
Siscom Technologies Sungai Buloh
03.2021 - Current
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
- Optimized system performance thorough testing and analysis.
Store Assistant
DG Materials Marketing Sdn Bhd
02.2019 - 02.2021
- Bolstered sales through suggestive selling techniques.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
Technician
VIG, Kip Kepong
01.2018 - 02.2019
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Education
SKM Level - Electronics-Equipment
VTAR Institute
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Cost Control
- User Training
- Equipment Maintenance
- Environmental Compliance
Timeline
Technician
Siscom Technologies Sungai Buloh
03.2021 - Current
Store Assistant
DG Materials Marketing Sdn Bhd
02.2019 - 02.2021
Technician
VIG, Kip Kepong
01.2018 - 02.2019
SKM Level - Electronics-Equipment
VTAR Institute
04.2001 -
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