Wai Hein Kyaw
Front Office Officer
Kuching, Sarawak
Summary
Dynamic Front Office Officer at Pun Hlaing Hospital with a proven track record in delivering exceptional customer service and efficient administrative support. Expert in Notion Workflow Automation, complemented by strong team collaboration skills. Successfully managed 90+ patients daily, enhancing operational efficiency and patient satisfaction through strategic planning and effective communication.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Overview
4
4
years of professional experience
1
1
Language
Work History
Front Office Officer
Pun Hlaing Hospital
Mandalay
07.2020 - 09.2023
- Deliver effective customer service and administrative support in a busy area, handling with 90+ patients daily.
- Quick respond to phone calls, manage both local and international patients who have insurance policy, schedule appointments for doctors and patients, and even online consultations for 500+ patients weekly.
- Ability to perform all bookkeeping functions such as credits and collections, preparing and sending financial statements/bills, and maintaining financial records.
Receptionist
Grand Park Hotel
Mandalay
12.2019 - 02.2020
- Provided exceptional guest service as a Hotel Receptionist, managing check-ins/check-outs, handling inquiries, and resolving guest concerns efficiently to ensure satisfaction.
- Assisted with travel planning and booking logistics during internships at travel and tour companies.
- Demonstrated strong communication and organizational skills in customer-facing hotel and travel roles.
Education
MBA - International Hospitality Management
UCSI University
Kuching, Sarawak, Malaysia 09.2025 - 09.2025
Bachelor of Arts - Tourism
Yadanabon University
Mandalay, Myanmar 09.2019 - 09.2019
Skills
Work coordination
Team collaboration
Report writing
Emergency response coordination
Strategic planning
Expert in Notion App & AI Integration
Photography and Short Clips
Beyond my professional pursuits, I'm passionate about photography and creating engaging short-form video content for social media. I have a keen eye for visual storytelling and regularly capture high-quality images and clips of friends and family.
Additional Skills and Interests
Leveraging a formal education in Facebook Marketing alongside hands-on experience, I've successfully applied these skills to foster online growth for friends and family. This practical application has honed my ability to develop and implement effective strategies, analyze campaign performance, and drive tangible results within the Facebook ecosystem
Timeline
MBA - International Hospitality Management
UCSI University
09.2025 - 09.2025
Front Office Officer
Pun Hlaing Hospital
07.2020 - 09.2023
Receptionist
Grand Park Hotel
12.2019 - 02.2020
Bachelor of Arts - Tourism
Yadanabon University
09.2019 - 09.2019
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