Kar Li Lee
Kuala Lumpur
Summary
With 8 years of experience in the transaction banking industry,I excel at ensuring timely processing of transactions within SLAto achieve service quality by consistently meeting/exceedingservice standards and maintaining a zero-defect record in CashManagement Operations (e.g., payment and clearing processes).I am highly adaptable to operational changes and actively supportthe development of Cash Management Operations processingsystems to align with local and business needs, while prioritizingclient satisfaction.As a committed team player, I build collaborative workingrelationships with team members and management to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Standard Chartered
04.2024 - Current
- Automated processes with the support of the development team, relevant internal departments, and correspondent banks, reducing manual work and enabling the system to perform Straight Through Processing (STP)
- This minimized human intervention in daily business-as-usual (BAU) operations
- Assisted management in restructuring team operations by repatriating the China banking business, providing extensive training to team members in China, and facilitating effective knowledge transfer
- Participated in numerous User Acceptance Testing (UAT) and User Verification Testing (UVT) for newly launched banking system modules to ensure smooth operations
- Briefly managed the entire team's resources and operations after the line manager's resignation, acting as the interim manager
- For exceptional cases not covered by documented procedures, consulted with the head office, legal and compliance team, and product manager to discuss new process flows, ensuring transactions were processed correctly and complied with regulations
- Resolved inquiries and mitigated issues in both business-as-usual (BAU) and ad-hoc situations
Senior Officer (Transaction Banking)
Standard Chartered
04.2019 - 03.2024
- With a focus on providing services for Standard Chartered Bank in China, I am part of the cash operations team
- My role involves delivering excellent customer service and supporting banking operations for various branches
- Streamlining back-end operations for bank branches in China to enhance efficiency
- Supervising team members in their daily activities and ensuring smooth operations
- Assisting managers with project work, contributing to successful project completion
- Resolving inquiries from colleagues, predominantly from SCB bank branches in China
- Handling ad-hoc tasks and participating in projects, primarily related to transaction services
Global Operation Officer (Transaction Banking)
Standard Chartered
07.2016 - 03.2019
- As a member of the cash operations team, I primarily provide services for Standard Chartered Bank in China
- I am dedicated to delivering exceptional customer service and supporting the operational needs of bank branches
- Engaging extensively in customer service to ensure a high level of satisfaction
- Supporting banking operations for various bank branches
Industrial Trainee
Aloft Kuala Lumpur Sentral Hotel
03.2014 - 08.2014
Data Entry Assistant
Mavisco (M) Sdn Bhd
06.2012 - 08.2012
Industrial Trainee
Renaissance Hotels
05.2011 - 07.2011
Education
Bachelor's Degree - Business Administration and Management, General
University of Greenwich
01.2016
Diploma - Hotel Management, Hotel/Motel Administration/Management
SEGi University
01.2013
Skills
- Corporate Social Responsibility
- Decision Analysis
- Cross-border Transactions
- Leadership and Management Skills
- Communication and Interpersonal Skills
- Training and Development
- Analytical Skills
- Technical Skills of cash management operation
- Crisis Management & Change Management
Certification
- AI Aware Badge - AI untuk Rakyat
- Tips Ajaib menggunakan MS EXCEL
Languages
Cantonese
English
Mandarin
Malay
Personal Information
Title: Team Leader Cash Operation
Timeline
Team Leader
Standard Chartered
04.2024 - Current
Senior Officer (Transaction Banking)
Standard Chartered
04.2019 - 03.2024
Global Operation Officer (Transaction Banking)
Standard Chartered
07.2016 - 03.2019
Industrial Trainee
Aloft Kuala Lumpur Sentral Hotel
03.2014 - 08.2014
Data Entry Assistant
Mavisco (M) Sdn Bhd
06.2012 - 08.2012
Industrial Trainee
Renaissance Hotels
05.2011 - 07.2011
Diploma - Hotel Management, Hotel/Motel Administration/Management
SEGi University
Bachelor's Degree - Business Administration and Management, General
University of Greenwich
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