Wahidah Abd Rahman
Senior Sales Specialist
Villaria Condominium, A6-2, Jln PJS 5/32, Petaling Jaya
Summary
To secure a position by using my skills and abilities that requires my best interest and sharing knowledge to enhance the company's performance and improve my skills in upcoming opportunities. Committed to working hard. Being determined and being a fast learner to work under pressure. Able to meet working deadlines. Capable of working independently or as part of a team, as well as accepting criticism and differing viewpoints.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Sales Specialist
SAP Sdn. Bhd.
Kuala Lumpur
12.2021 - Current
- Triaging requests that come through a shared email inbox provide sales contracts to customers (Order Forms)
- Liaising with requestors to gather the minimum information required to process a deal
- Setting up a deal in the SAP Harmony deal system (sales systems)
- Setting up a quote in the SAP Harmony system
- Initiating approval requests for quotes in the Harmony System
- Completing standard pro-forma contracts based on populating information from the quote into the pro-form Order Form (contract)
- Working with in country counter parts to support deal processing and deal triage
- Liaising with resource management team to identify potential resources for the deal
- Submitting the Services Order Form to the customer or opportunity owner for signature. Following through to obtain the formal and signed document from the customer Key outcomes and performance measurement system
- Takes ownership of opportunity Triage, scope verification, Deal Creation, Quote Generation, deal approval, Order Form creation, Order Form issuance issuing, Order From counters signature, deal closure and hand over to delivery
- Sending escalations/alerts to designate managers in case verifiable outcomes are not produced or have significant delays vs expectations
- Supporting deals across all English speaking countries, Asia Pacific Japan+ Greater China Region ( in particular Australia & New Zealand, the English operating countries of South East Asian and India) while learning over time, the particular intricacies of a given country and the key support staff in country.
Global Account Operation Manager
HP PPS SALES SDN. BHD, WEBHELP SDN.BHD
09.2020 - Current
- Manage the end-to-end operations from Lead to Order of our global accounts at Hp, acting as single Point of Contact on operational issues including those relating customer offering, catalogue & B2B portal
- Act as the Account Operations Leas and work closely with Regional/Global Sales, Lead Region,
- Account Operation Manager (AOM), Customers and Cross Functional Business Units such as
- Finance, Supply Chain, other operations team to address operational challenges & opportunities
- Engage with Sales/Customers to obtain customer details and requirements, trigger necessary entities set-up, create customer handbook & contact matrix, trigger & manage catalog/B2B/B2Bi setup, coordinate customer on-boarding
- Proactively support and manage Customer catalogue offering to ensure accuracy (EOL and NPI) and maintain KPIs within acceptable level
- Key contact for Sales for Customer e-catalogue and
- Portal related matters, ensuring sales are proactively informed of changes/issues
- Coordinate bid preparation, providing margin, configuration and quote to obtain pricing approval for customer offerings and circulate with account team
- Collaborate with Sales and/or Customer to understand, assess and document solution requirement
- I.e
- Non-Standard Turn-Around-Time (TAT), Supply Chain related processes, Legal
- Compliance, Global Trade Compliance, Invoicing Process (Centralized), Special Stock Keeping
- Units (SKUs), etc
- Monitor account processes performance – i.e
- Penetration rates, quote/pricing TAT, Service Level
- Objective (SLO) Attainment
- Responsible for supporting Total Customer Experience score of assigned accounts and ensuring customer experience promoters and detractors are acknowledge and actions taken where required
- Engage the local global account teams (Sales, Customer Support Managers, Local AOM, etc.) to manage escalations and customer support maximization
- Act as a point of escalation and collaborates with other functions to drive resolution of operational issues
- Manages customer expectation through effective communication about HP capabilities and communicate any operation process change or event that may impact the customer business
- Develop working relationship with key customer contacts, ensure excellent customer & partner satisfaction & loyalty,
- Lead Customer Operation review with discussion on overall account performance (order volume,
- SLO, performance, and revenue
- Work with customers and sales to optimized customer experience and support HP digital transformation journey.
Inside Sales Rep - Generalist
HP PPS SALES SDN. BHD, SELLBYTELL SDN.BHD
08.2018 - 09.2020
- Provide sales operations and admin support as part of the APJ Global Sales Team
- Working on all tasks assigned to Sales Operations Inbox or task list
- Provide ongoing support and assistance to sales team and being the main point of contact if have anything regarding operation and attendance
- Supporting Sales Rep onboarding with proper process, policy and tools training
- Supporting Sales Reps with any issues with creating Quotes in HP tools and create Spot Deal in
- Eclipse system
- Helping to create purchase requisition for training or anything related to business needs
- Be the main contact in APJ Global Sales Team about administration
- Do reports for account nomination for country level
- Take daily attendance and send daily attendance report
- Schedule education and training sessions for sales teams
- Respond to Sales team queries about pricing
- Manage the team SharePoint
- Handle incoming request and follow up with customer/reseller to close the deals
- Supporting day-today pre-sales and post sales administration duties: a) Quotation preparation and creation b) Pricing approval request and follow up c) New Account creation d) Loan Demo request and follow up e) CRM data logging
Sales & Application Executive
BACTERIA FREE WATER ENGINEERING (M) SDN BHD
03.2016 - 07.2018
- Generate require quotation to the client
- Meet clients for site visit and discuss on how to design the system
- Design the ‘Rainwater Harvesting System’ base on the building structure
- Product posting
- Handle projects that is under Municipals
- Handle incoming request and follow up with customer/reseller to close the deals through phone call or email.
Operations Services Senior Associate
SERVICESOURCE INTERNATIONAL Sdn Bhd
07.2013 - 03.2016
- Focal point or main person in the SAP and manage the team to meet daily production target
- Run report on daily basis to send to counterpart (Dublin)
- Handle any issues about booking and quoting in the team
- Handle the process of booking and quoting, by using the system SAP CRM
- ERP & CRM tools
Customer Support
INSTITUT BANK-BANK MALAYSIA
02.2013 - 07.2013
- Enrolments process for exam
- Membership registration
- Prepare all the document and tools for the exam in all country
- Assist clients how to register.
Gym Instructor
PHILIP WAIN HEALTH & BEAUTY
03.2012 - 02.2013
- Conduct training exercise to the gym members
- Admin work
Admin Assistant
KOTA PERMAI GOLF & COUNTRY CLUB
06.2011 - 09.2011
- Filling
- Event Management
- Assist on the event setup
Cashier
PAPA JOHN PIZZA
01.2011 - 06.2011
- Handle the payment process for customer
- Make sure all the payment is correct
Education
Bachelor of Sports Sciences - Sports Studies
UiTM
Shah Alam, Selangor 07.2009 - 07.2012
Sports Studies - Sports Studies
UiTM
Kuching, Sarawak 01.2006 - 01.2009
Skills
CRM Radarundefined
Hobbies
- Active in sports and outdoor activities
- Love to explore the world by travelling
- Like to bake and cook
Timeline
Senior Sales Specialist
SAP Sdn. Bhd.
12.2021 - Current
Global Account Operation Manager
HP PPS SALES SDN. BHD, WEBHELP SDN.BHD
09.2020 - Current
Inside Sales Rep - Generalist
HP PPS SALES SDN. BHD, SELLBYTELL SDN.BHD
08.2018 - 09.2020
Sales & Application Executive
BACTERIA FREE WATER ENGINEERING (M) SDN BHD
03.2016 - 07.2018
Operations Services Senior Associate
SERVICESOURCE INTERNATIONAL Sdn Bhd
07.2013 - 03.2016
Customer Support
INSTITUT BANK-BANK MALAYSIA
02.2013 - 07.2013
Gym Instructor
PHILIP WAIN HEALTH & BEAUTY
03.2012 - 02.2013
Admin Assistant
KOTA PERMAI GOLF & COUNTRY CLUB
06.2011 - 09.2011
Cashier
PAPA JOHN PIZZA
01.2011 - 06.2011
Bachelor of Sports Sciences - Sports Studies
UiTM
07.2009 - 07.2012
Sports Studies - Sports Studies
UiTM
01.2006 - 01.2009
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