WAHIDA kabir
sabah
Summary
Dedicated professional with strong customer service skills, adept in food and beverage management. Proven ability to thrive in high-volume environments while ensuring exceptional service and hygiene standards.
Overview
10
10
years of professional experience
Work History
Cinema Staff
GROWBALL CINEMA
KOTA KINABALU, SABAH, MALAYSIA
02.2022 - 08.2023
- F&B Service & Preparation: Managed high-volume food and beverage preparation (popcorn and drinks) while maintaining strict hygiene and safety standards during peak hours.
- Customer Service Excellence: Provided friendly and efficient service to cinema patrons, ensuring quick turnaround times to reduce queueing during blockbuster movie releases.
Retail Assistant
GDC BENONI
PAPAR, SABAH, MALAYSIA
03.2018 - 12.2021
- Assisted with organisation and management of frozen food products.
- Maintained cleanliness and ensured appropriate storage temperatures.
- Guided customers in their product selections.
- Conducted stock replenishment and performed inventory checks.
Sales Assistant
NASIB KEDAI EMAS
KENINGAU, SABAH, MALAYSIA
05.2016 - 10.2017
- Assisted customers in selecting jewellery suited to their preferences and budget.
- Handled sales transactions, processed payments, and maintained accurate records.
- Ensured products were well‑displayed and securely stored.
- Provided basic jewellery care advice and after-sales support.
Sales Executive
Ether Mobile Phone
KENINGAU, SABAH, MALAYSIA
01.2014 - 11.2015
- Consultative Sales & Customer Advisory: Provided expert recommendations to customers on mobile devices, data plans, and accessories based on their specific budget and technical requirements, consistently achieving monthly sales targets.
- Technical Support & Troubleshooting: Resolved complex software issues for iOS and Android devices, including performing data migrations (Smart Switch/iCloud), system updates, and basic hardware diagnostics to ensure high customer satisfaction.
Education
SPM -
SMK GUNSANAD
KENINGAU, SABAH01-2013
Skills
- Food hygiene
- Customer service
- Inventory management
- Sales transactions
- Microsoft Office (Word/Excel)
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Interests
- Digital: PC Gaming & Hardware (Tech-savvy)
- Media: Social Media Trends & Monitoring
- Organization: Systematic Maintenance & Tidiness
Accomplishments
Consistently achieved monthly sales targets while providing technical support for 20+ customers daily, including data migration and device setup.
Additional Information
Availability: Immediate.
Transport: Reliable commuting for all shifts.
Flexibility: Fully committed to working on weekends, public holidays, and rotating shifts.
Expected Salary: Negotiable based on job scope.
Timeline
Cinema Staff
GROWBALL CINEMA
02.2022 - 08.2023
Retail Assistant
GDC BENONI
03.2018 - 12.2021
Sales Assistant
NASIB KEDAI EMAS
05.2016 - 10.2017
Sales Executive
Ether Mobile Phone
01.2014 - 11.2015
SPM -
SMK GUNSANAD