WAFI HANANIA BINTI PAHMI
Shah Alam,Selangor
Summary
Detail-oriented professional with some experience in administrative support tasks such as data entry, documentation, and customer service assistance. Seeking an administrative role where I can further develop my skills, support daily office operations, and contribute positively to the team in a structured work environment.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Admin Assistant
Agensi Pekerjaan 1Atom Sdn. Bhd.
2025.02 - 2025.06
- Entered client details into applications and maintained company records.
- Assisted customers in communicating with management and facilitated discussions.
- Supported administrative tasks related to domestic helper service packages and documentation.
- Accompanied management to KLIA for worker pick-up and coordination activities.
- Edited promotional and package-related videos for corporate marketing purposes.
- Registered employers for PERKESO and ensured precise information submission.
Outlet Supervisor
ZUS Coffee Sdn. Bhd.
2021.02 - 2025.06
- Managed and prepared daily operational documents and reports
- Created and maintained weekly staff work schedules
- Supervised and coordinated team members to ensure smooth operations
- Conducted regular stock takes and inventory reconciliation
- Monitored stock levels and prepared inventory reports
- Processed supplier orders and maintained vendor communication
- Handled cash reconciliation and daily sales reporting
- Maintained organized filing systems for operational documents and audit
- Assisted with payroll inputs (timesheets, attendance tracking)
- Ensured compliance with company policies and operational standards
Service Crew and Barista
Secret Recipe Cakes and Café Sdn Bhd.
2019.08 - 2021.02
- Prepared and provided consistent hot and cold beverages for 20 to 50 cups daily while delivering high-quality customer service
- Handled customer orders and POS transactions accurately.
- Maintained and organised front-of-house inventory and stock records.
- Assisted in daily operational documentation and stock rotation (FIFO system).
- Supported team during peak hours to ensure smooth operations.
- Delivered consistent customer service in a fast paced environment.
Sales Assistant
Guardian Health & Beauty Sdn. Bhd.
2018.02 - 2018.07
- Assisted customers with product selection and enquiries.
- Maintained product displays and ensured proper labelling and arrangement.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Supported stock updates and basic sales reporting.
- Helped ensure smooth daily store operations.
Education
Diploma - Tourism and Management
Kolej Poly-Tech MARA KOTA BHARU (KPTM)
2014.01 - 2017.01
Skills
- Microsoft Word and Excel proficiency
- Basic PowerPoint skills
- Canva design basics
- Task flexibility
- Data entry and filing
- Report preparation
- Inventory management
- Email handling and scheduling
- SOP documentation and compliance
- Time management
- Telephone etiquette
- Client relations
Languages
English
Intermediate
Malay
Fluent
Accomplishments
Honored with the Smile Award for Best Staff Member of the Month at Secret Recipe for outstanding performance and exceptional service in February 2020
References
- Mohamad Fazle, bin Abd Hamid (Outlet Manager ZUS Coffee Sdn Bhd) +60 14-236 7175
- Wan Fajrin, bin Wan Kamil (Former District Manager ZUS Coffee Sdn Bhd) +60 17 975 7972
Timeline
Admin Assistant
Agensi Pekerjaan 1Atom Sdn. Bhd.
2025.02 - 2025.06
Outlet Supervisor
ZUS Coffee Sdn. Bhd.
2021.02 - 2025.06
Service Crew and Barista
Secret Recipe Cakes and Café Sdn Bhd.
2019.08 - 2021.02
Sales Assistant
Guardian Health & Beauty Sdn. Bhd.
2018.02 - 2018.07
Diploma - Tourism and Management
Kolej Poly-Tech MARA KOTA BHARU (KPTM)
2014.01 - 2017.01