ASHLEY ROZARIO
Petaling Jaya
Summary
Coordination and Communication are the basis of progress and innovation
Overview
8
8
years of professional experience
Work History
Barista
Flint
06.2024 - 10.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned special recipe drinks
- Used POS system to accurately
- Prepared specialty drinks such as cappuccinos, lattes, mocha and Matcha
- Made customers feel welcome by communicating and entertaining them
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Maintained store professionalism by cleaning and sanitizing work areas daily.
Barista
Jardin Coffee & Tea
06.2023 - Current
- Greeted customers in a friendly and professional manner
- Trained new staff members on proper coffee preparation and customer service techniques
- Operated and maintained coffee and espresso machines, ensuring proper maintenance and cleanliness
- Adapted to different customer needs and preferences, resulting in increased customer satisfaction
- Operated the cash register accurately and efficiently, resulting in fewer mistakes and customer complaints
- Organized and maintained the espresso machine and coffee-making equipment, ensuring consistent performance and taste
- Maintained inventory of coffee beans and supplies, ensuring a smooth and consistent workflow
- Constantly Practicing the art of coffee brewing and latte art, resulting in great reviews from customers.
Front of house staff
Brasserie Léon
11.2022 - 03.2023
- Greeted customers in a friendly and professional manner
- Assisted Customers with menial tasks
- Made sure food arrived on time
- Answered any questions that the customer may have with the food or wine served
- Assisted with caring for the flora surrounding the area
- Assisted with maintaining cleanliness in and around the restaurant.
Front of house staff
HomeSickAlien
08.2022 - 08.2022
- Curated the cafes music list
- Made sure customer are entertained
- Give detailed explanations of the variety of drinks and food that were served
- Kept the store neat and tidy
- Communicate with Kitchen Crew.
Cinema Crew
GSC
03.2019 - 04.2019
- Experience with customer service
- Showing guest who aren't familiar with the Kiosk system in a welcoming and friendly manor (typically Elderly or Children)
- Guiding guest towards cinema rooms when required
- Answer any questions asked about GSC
- Recommending movies towards indecisive customers
- Making sure underage customers watch appropriate movies
- Taking leadership role when needed.
Facilitator
Saint Francis Xavier Church
02.2017 - 06.2018
- Experience handling teenagers and younger children at a youth camp
- Planning and executing Fun and Interactive events
- Creating fun activities for the kids involved
- Prepare safety precautions incase of an accident
- Helping the kids follow an orderly schedule
- Safely guide and relocate them to any destination at hand
- Interacting with the kids in a kind and gentle manor.
Education
2d Illustration -
ClazRoom
Petaling Jaya, Malaysia12.2020
SPM - undefined
SMK Assunta
Petaling Jaya, Malaysia12.2018
Skills
- Clip Studio Paint
- Photoshop
- Espresso machine operation
- Latte art
- Food Preparation
- Communication
Languages
English
Proficient
C2
Malay
Advanced
C1
Personal Information
Date of Birth: 05/03/01
Timeline
Barista
Flint
06.2024 - 10.2024
Barista
Jardin Coffee & Tea
06.2023 - Current
Front of house staff
Brasserie Léon
11.2022 - 03.2023
Front of house staff
HomeSickAlien
08.2022 - 08.2022
Cinema Crew
GSC
03.2019 - 04.2019
Facilitator
Saint Francis Xavier Church
02.2017 - 06.2018
2d Illustration -
ClazRoom
SPM - undefined
SMK Assunta
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