Vun Mee Ling
sabah
Summary
Tourism professional with over 24 years of experience in the industry, specializing in communication, sales, tour planning, and operations management. Proven ability to deliver high-quality travel experiences while driving business growth. Well-connected within the industry and skilled in expanding networks to create new business opportunities and long-term partnerships.
Overview
20
20
years of professional experience
Work History
Director
Excellence Eco-Tours Services Sdn Bhd
Kota Kinabalu
03.2006 - Current
- Maintained smooth-running operations through staff coordination and budget control.
- Identified ongoing issues and implemented solutions to maintain optimum service levels.
- Collaborated with third-party vendors to enhance customer experience.
- Built professional networks with other businesses, partners and stakeholders.
- Managed financial operations, including budgeting, forecasting, and financial reporting, to maximise profitability.
- Monitored compliance with travel industry regulations and standards, safeguarding the company's reputation and operational legality.
- Established and maintained partnerships with international agencies to expand the range of available travel destinations.
- Analysed market trends and customer feedback to anticipate industry shifts and adjust offerings accordingly.
Education
Diploma of Higher Education - Hotel Management & Tourism Industry
Kinabalu College
Kota Kinabalu 01-2002
Skills
- Strategic planning
- Financial management
- Compliance monitoring
- Customer relationship management
Languages
English
Intermediate
B1
Mandarin
Advanced
C1
Malay
Intermediate
B1
hakka
Upper Intermediate
B2
Timeline
Director
Excellence Eco-Tours Services Sdn Bhd
03.2006 - Current
Diploma of Higher Education - Hotel Management & Tourism Industry
Kinabalu College