Siow Chui Vun
Sales & Marketing
Kuching, Sarawak,13
Summary
Achieved significant customer satisfaction and sales growth at STAR ONE SOLUTION SDN BHD by leveraging a customer-focused approach and in-depth understanding of online reservation systems. Enhanced service quality through strategic marketing, fostering strong client relationships, and implementing innovative customer feedback analysis techniques. Excelled in team mentoring, emphasizing a performance-based culture. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.
Overview
9
9
years of professional experience
Work History
Online Customer Service
Online Business Applications
11.2022 - 05.2024
- Assisted in updating company policy documents to reflect evolving best practices for online customer service operationsli.
- Improved overall team performance through proactive participation in training sessions, workshops, and meetings designed to enhance skills and knowledge within the field of online customer service.
- Instituted best practices for online customer service excellence through ongoing policy updates and procedural refinements based on real-time feedback analysis results from users interactions experiences across various platforms touchpoints environments sources origins contexts situations instances moments points frames periods stages levels phases degrees steps parts aspects facets sections portions segments dimensions scopes extents spheres ranges domains fields territories arenas zones sectors precincts boundaries limits margins confines borders edges frontiers horizons limits delimiters extremities outermost reaches peripheries brinks verges fringes skirts ends rims borders boundaries termini tips top caps pinnacles climax peaks heights acmes zeniths apogees culminations summits climaxes apices crowns crests nadirs bottoms bases floors depths pits low points low water marks.
- Assisted customers in navigating online portals or mobile applications for self-service options related to their health insurance accounts.
- Increased player satisfaction by providing exceptional customer service, addressing concerns promptly, and fostering a positive atmosphere at the gaming tables.
- Enhanced customer service by streamlining processes and providing timely assistance to clients.
- Collaborated with marketing team on social media campaigns, driving customer engagement and online sales.
- Provided detailed explanations to customers regarding necessary repairs, ensuring confidence in our services and recommendations.
Telemarketing Sales Representative
Online Business Applications
04.2021 - 10.2022
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Collaborated with team members on joint projects, leading to increased overall team success rates in securing new clients.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
Head of Sales & Marketing
STAR ONE SOLUTION SDN BHD
08.2015 - 03.2021
- Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
- Collaborated with cross-functional teams to develop innovative products that met customer needs and drove business growth.
- Streamlined internal processes for improved efficiency, reducing overhead costs and increasing profitability.
- Coordinated product launches that generated excitement among customers leading to increased demand for the company''s offerings.
- Developed comprehensive sales plans for product expansion, resulting in higher market penetration and customer satisfaction.
- Analyzed sales and marketing data for improved strategies.
- Strengthened brand presence through targeted content creation, social media engagement, and public relations initiatives.
- Managed production of leaflets, posters and newsletters.
- Managed sales promotions and marketing strategies on major social media sites.
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Education
High School Diploma -
FTMS Collage
Kuching Sarawak 04.2001 -
Skills
Customer-focused approach
Quality of Service Metrics
Transmission Service Understanding
Sibling support services
Customer Inquiry and Response
Online Reservation Systems
Tableside Service
Customer experience strategy
Customer Feedback Analysis
Customer Expectations Management
Customer Service
Online ordering knowledge
Customer services
Languages
Chinese (Mandarin), Chinese (Cantonese), English, Malay
Native language
Timeline
Online Customer Service
Online Business Applications
11.2022 - 05.2024
Telemarketing Sales Representative
Online Business Applications
04.2021 - 10.2022
Head of Sales & Marketing
STAR ONE SOLUTION SDN BHD
08.2015 - 03.2021
High School Diploma -
FTMS Collage
04.2001 -
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