Achieved significant customer satisfaction and sales growth at STAR ONE SOLUTION SDN BHD by leveraging a customer-focused approach and in-depth understanding of online reservation systems. Enhanced service quality through strategic marketing, fostering strong client relationships, and implementing innovative customer feedback analysis techniques. Excelled in team mentoring, emphasizing a performance-based culture. Top-notch Online Customer Service Representative with extensive experience providing exceptional client engagement and support through various online channels. Proven track record of success in responding to customer inquiries, resolving complaints and managing customer accounts. Collaborative and dedicated to building long-term relationships with clients. Energetic Online Customer Service Commerce representative experienced in responding to website, email and chat inquiries to meet needs of online customers. Guides customers through online ordering process in fast-paced environment using world-class technology. Promotes value of e-commerce by offering best-in-class service.
Customer-focused approach
Quality of Service Metrics
Transmission Service Understanding
Sibling support services
Customer Inquiry and Response
Online Reservation Systems
Tableside Service
Customer experience strategy
Customer Feedback Analysis
Customer Expectations Management
Customer Service
Online ordering knowledge
Customer services