Microsoft Words
V SERN LEE
OPERATION
KLANG
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Warehouse Supervisor
ZTO CLOUDWARE TECHNOLOGY MALAYSIA SDN. BHD.
07.2024 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Completed daily operations on time and maintained high standards of accuracy.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Maintained high levels of accuracy in daily operations.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Oversaw daily operations and shipping and handling processes.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Managed merchandise inventory transactions.
- Kept detailed records of inventories and merchandise inventory transactions.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Supported production workers in meeting goals without compromising safety and compliance.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Trained new team members on proper and safe use of tools and equipment.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Met or exceeded production goals and objectives by following strict procedures.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored progress of tasks to provide feedback for improvement.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Monitored production levels and implemented measures to increase output.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed and implemented strategies to improve team productivity and efficiency.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Determined staffing needs, developing schedules to staff all shifts.
ASSISTANT OPERATION MANAGER
PENTAS FLORA SDN. BHD.
2 2023 - 08.2023
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Developed and maintain operational guidelines for staff.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Monitored key performance metrics to identify areas for improvement.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Communicated with customers to assess satisfaction with products and services received.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented new technology to streamline processes and improve operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
Assistant Operations Manager
HULUR JAYA SDN BHD
01.2022 - 01.2023
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Introduced new methods, practices and systems to reduce turnaround time.
- Developed productive, profitable and achievement-oriented working environments for employees.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Developed and maintain operational guidelines for staff.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Evaluated current operational strategies and recommend improvements.
- Monitored employee productivity and optimized procedures to reduce costs.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Educated operations team on best practices, company policies and service excellence standards.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Senior Logistics Executive
UNIGLORY WORLDWIDE SDN BHJD
02.2020 - 12.2021
- Collaborated with project managers to discuss procurement, logistics and service requirements for optimized purchasing power.
- Managed functional areas of logistics.
- Supervised logistics functions and operations.
- Provided support to commander and executive staff members.
- Developed logistical checklists to guide activities support.
- Organized unit training operations and managed details when unit move was required.
- Analyzed procurement requests to identify service providers' information with performance, quality and prices to determine transaction requirements.
- Detected and enforced improvement opportunities in supply chain.
- Managed logistics assets for timely and cost-effective delivery of cargoes.
- Coordinated mission details and communicated with unit to convey changes.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Advised logistics management and structures for staffing levels to maintain adequate numbers.
- Defined logistics strategy policies and procedures for effective integration of logistics operations
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Conducted audits to improve office logistics practices and procedures.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Maintained damaged goods records, backorder logs and applicable regulatory reporting.
- Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
- Printed tickets, picked supplies and filled packages under tight deadlines.
- Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Organized purchase and delivery of materials needed for various contracts.
- Produced weekly status reports detailing logistic operations and problems.
Manager of Operations
PAN MALAYAN LOGISTICS SDN BHD
01.2019 - 01.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Reviewed operations reports to understand numbers and trends.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Formulated processes to reduce downtime and financial loss.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
- Identified procedure or process changes required to improve performance and productivity.
- Introduced new methods, practices and systems to reduce turnaround time.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Evaluated suppliers to maintain cost controls and improve operations.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Assistant Manager
PREMIER PREMIUM (M) SDN BHD
01.2014 - 12.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Created employee schedules to align coverage with forecasted demands.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Compiled financial data to comply with budget.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored security to protect employees, customers and property.
- Developed strategy to increase sales and drive profits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Senior Operations Executive
INTERLIENT FORWARDING (M) SDN BHD
01.2010 - 12.2013
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Introduced new methods, practices and systems to reduce turnaround time.
- Improved employee satisfaction rating by realigning and enforcing policies.
- Collaborated on operational support tasks to achieve common goal.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Developed operational processes to help organization adapt to market change.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations.
- Drove team engagement to achieve aggressive company targets.
- Assisted with proactive client outreach initiatives and documented client correspondence in CRM system.
Education
High School Diploma -
SEKOLAH TENGKU AMPUAN RAHIMAH (S.T.A.R)
KLANG, SELANGOR 01.2015 - 12.2019
No Degree - KHUSUS EJEN KASTAM
UNIVERSITI UTARA MALAYSIA (U.U.M)
KLANG, SELANGOR 07.2014 - 07.2014
Skills
Team Building
Training and mentoring
Project Management
Business Development
Relationship building
Recruitment
Delegation
Staff training/development
Scheduling
Coaching and mentoring
Employee scheduling
Accomplishments
- Achieved positive compliments through effectively helping with daily tasks.
- Resolved product issue through consumer testing.
- Collaborated with team of 10 in the development of K8 Customs Clearance.
- Supervised team of staff members.
Software
Microsoft Outlooks
Microsoft Excel
Microsoft PowerPoint
Languages
English
Excellent
Chinese
Excellent
Bahasa Melayu
Excellent
Certification
KHUSUS EJEN KASTAM
Interests
Badminton
Travel
Reading
Listening to Music
Socialize
Market Surveying
Timeline
Warehouse Supervisor
ZTO CLOUDWARE TECHNOLOGY MALAYSIA SDN. BHD.
07.2024 - Current
Assistant Operations Manager
HULUR JAYA SDN BHD
01.2022 - 01.2023
Senior Logistics Executive
UNIGLORY WORLDWIDE SDN BHJD
02.2020 - 12.2021
SIJIL PELAJARAN MALAYSIA
12-2019
Manager of Operations
PAN MALAYAN LOGISTICS SDN BHD
01.2019 - 01.2020
High School Diploma -
SEKOLAH TENGKU AMPUAN RAHIMAH (S.T.A.R)
01.2015 - 12.2019
No Degree - KHUSUS EJEN KASTAM
UNIVERSITI UTARA MALAYSIA (U.U.M)
07.2014 - 07.2014
KHUSUS EJEN KASTAM
07-2014
Assistant Manager
PREMIER PREMIUM (M) SDN BHD
01.2014 - 12.2018
Senior Operations Executive
INTERLIENT FORWARDING (M) SDN BHD
01.2010 - 12.2013
ASSISTANT OPERATION MANAGER
PENTAS FLORA SDN. BHD.
2 2023 - 08.2023
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