Voronica Thavid

Systems, platforms and processes administrator
• Take ownership of all account administrations, banking powers, treasury related board resolutions, etc. This will require close liaison with banks and company secretaries, office administrators, and other stakeholders.
• Bank system administrator and uphold integrity of access rights and groupings. Performing periodic screening and making required changes after ensuring controls and evidences are in place.
• Be the process owner of all legal documents and upkeep the database.
• Point of contact for centralized reporting and trade finance support. Process, controlling and governance
• Be liaison and information gate-keeper between Treasury and R2R team on daily activities
• Updating cashflow data and resolving any system or data issues arising
• Analyses and keeping bank fees within acceptable budget, investigate unexpected variance and lead discussion and resolution to root cause.
• Compiling and clarifying performance metrics from Front Office team and reporting it in timely and efficient manner
• Be the process auditor and confirmer for Treasury operations Reporting and others
• Collate, generate and report treasury performance
• Any other projects as assigned by manager

• Oversee a team of 3 Back Office staff managing operations across 13 countries in the APAC region
• Review and approving bank transaction related to treasury transaction.

• Company Overview: Cosmetic & Beauty
• Work closely with the Treasury Leader to secure and optimize cash flows, manage foreign exchange hedges and alerts any financial risks
• Manage the country's treasury operations
• Ensure the day-to-day cash management with a reconciliation of actual / forecasted flows and daily pooling of cash
• Anticipate and plan the treasury flows as well as the cash flow statement of the Country
• Set up the necessary financing, deposits, and bank guarantees
• Contribute to the process of attribution of the banking powers
• Process and track payments and resolve errors or exceptions on web banking applications
• Manage foreign exchange risk
• Ensure the proper identification of FX exposure
• Alert the Treasury Manager on over / under-hedging
• Understand and explain the impact of FX exposure in controlling reports and in the financial statements of the Country
• Support Treasury activities
• Manage retail and e-commerce treasury operations
• Ensure an efficient collaboration with accounting team, the retail and e-commerce payment providers
• Contribute to set up solutions for securitization of treasury flows, cash transportation, and fight against fraud
• Remain informed about the local payment ecosystem and understands future developments
• Assist with preparation of treasury reports
• Cosmetic & Beauty

• Company Overview: Pharmaceuticals
• Drive initiatives to ensure accuracy and up-to-date maintenance of the Global TCM Data.
• Review, control and administrate data, roles and access of TCM related systems: TMS, ERP, EBanking (Bank Account life cycle, Approval Workflows, Audit logs, Approvals requests, Access Reviews, User Access updates, Roles assignment, business roles, etc.)
• Ensure due diligence to support ad-hoc requests related to TCM Data: Bank Accounts Dual Confirmations, Documentation Requests, Audit Confirmations, TCM Microsoft Teams sites
• Safeguard, support and maintain Novartis Affiliates TCM and Banking related Documentation
• Coordinate, maintain and own the Banks Management processes Banking Accesses, Bank Account Opening/Closing Bank Agreements, Local Banks Contracts, Account Operating Mandates, Bank Key Contacts, Banks Conditions, Bank Statements Agreements
• Act a single point of contact for Tax/Law/Regulatory queries and documentation (KYC, FATCA, CRS, Agreements/contracts, Local requirements)
• Continuous monitoring, analysis and reporting of bank account activity and banks performance: Dormant, low volume accounts, Cross currency payments, Bank Fees/Charges, Forex (Price & margin), Interest
• Support internal and external audits when required.
• Promote and ensure a strong control environment, follows up on audit issues and implement correcting measures
• Establish and manage a safeguard process to ensure related key documentation, information and contacts can be accessible in a business continuity scenario covering for the related TCM activities and to support Corporate Treasury teams where required
• Monitor, track and coordinate TCM CIT ideas and improvement initiatives globally; ensuring periodic reports and recommendations to TCM Leadership
• Serve as a facilitator to any new TCM initiative: providing guidance, connecting the TCM community, reporting and tracking progress. Ensure smooth project management and support systems implementation.
• Drive initiatives or projects to improve and simplify processes in a control framework.
• Proactively challenge the status quo and present fact based recommendations.
• Support periodic review of TCM finance core SOP (Cash management and Payments) with FC&C team and closing of step-outs and LSIs.
• Ensure that all processes, policies and procedures are clearly defined, fully documented, in line with Novartis standards (TCM Finance Core) and regularly benchmarked against best practices.
• Ensure and monitor execution of all activities in full compliance with Novartis Accounting Manual (NAM), Novartis Financial Controls Manual (NFCM) and regulatory requirements.
• Ensure application of agreed Novartis control procedures and actively support to deliver SOX certification.
• Act as a single point of contact for any unresolved inquiries for assigned scope of responsibilities
• Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and NGSC process streams.
• Support troubleshooting of existing problems and respective permanent solutions.
• Provide assistance and support for incoming queries and issues related to TCM processes and system solutions.
• Timely performance of Novartis internal controls relevant to TCM Processing
• Manage, review and control the daily TCM process in coordination with the relevant stakeholders in NGSC and in countries.
• Pharmaceuticals

• Company Overview: Pharmaceuticals
• Supports transitions and knowledge transfer, monitoring critical deliverables
• Supports processes are migrated to the blueprint as per agreed timelines
• Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FSC and Divisions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
• Maintain good relationship with O&O Services; ensures productivity, continuous improvements, and seamless service
• Collaborates with key stakeholders, including accounting authorities/auditors
• Serves as a Subject Matter Expert for related policies and processes
• Act as System Key User Lead and actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
• Support the measurement and delivery of service levels and SLA/KPI targets
• Proactively challenge the Status Quo, making fact-based recommendations
• Overseas cash flow for Singapore and Malaysia entities Eg: update cash flow and forecast overseas cash pooling and sweeping.
• Handling clearing bank reconciliation.
• Month end report- balance sheet reconciliation needs to be performed item under respective GL- TCM role
• Involved in TCM process improvement to automated current process and performance
• Dealing with banks on FX dealing, bank agreement, daily transaction and etc.
• Pharmaceuticals

• Company Overview: IT
• Managing a complex Accounts Receivable ('AR') portfolio, ensuring timely payment of HP receivables and resolution of customer issues preventing payment.
• Builds strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved.
• Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
• Managing AR portfolio in excess of USD 60 million per annum.
• Responsible for Order to Cash, Payment Posting, Credit & Debit Note, AR Project Management.
• Improved AR by 80 - 90% for complex portfolio (Government & MNC)
• Negotiated credit terms and conditions for high-risk accounts resulted maximize the revenue.
• Identified and facilitate resolution within the time frame for disputed accounts per the dispute resolution process. Communicate and escalate disputes & non-responsiveness situations.
• Analyzes and recommends customer credit limits based upon credit scores.
• Investigates potential credit fraud and works closely with internal security and business partners to resolve.
• Resolves credit issues independently.
• Negotiates down payment with customers and HP sales staff to allow customer to purchase above their credit limit.
• Analyzes and researches customer's receivables account delinquency and determines type of Communication method to facilitate payment.
• Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
• Recognizes trends for nonpayment and resolves issues by engaging internal partners.
• Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer.
• Analyzes at-risk customers and recommends account strategies to prevent delinquencies internal stakeholders and customers.
• Co-developed policies for Credit Management across relevant business units (Sales, Order Fulfillment, Finance, Tax, and Global Operations) to facilitate the resolution of receivable issues.
• Responsible for reporting and country AR review - Reporting team member. Issue early warning/expected appropriate action required for those that accounts might have payment delay situations to internal stakeholders.
• Utilize HP's Total Customer Experience program to build and enhance corporate identity and behavior.
• IT

• Company Overview: Banking & Financial Services
• Primary responsibility to attend to all AKPK related matters and act as AKPK Coordinator between AKPK, Customers and the Bank
• To issue AKPK 004 within TAT.
• To extract AKPK LO from email and FI AKPK Portal for processing.
• To issue Banks LO upon received of AKPK's LO (for pre-approved cases).
• To process and prepared credit memo for management approval under AKPK Matrix2.
• To issue LO to customers for cases approved under AKPK Matrix 2.
• To check AKPK payment listing for account dropouts for Personal Loan.
• To reschedule and declassified accounts upon receive first of payment.
• To review and monitor delinquent AKPK DMP accounts for Personal Loan and to notify AKPK for MIA 3 and above.
• To attend to all operational related matters for Personal Loan e.g: refund, transfer, waiver for finance charges etc.
• To process and recommend for Personal Loan full settlement proposals.
• To attend and respond to queries & complaints related to AKPK accounts.
• To prepared monthly reports and statistic for AKPK.
• To respond & reply to AKPK-004 and BLD.
• To notify AKPK on delinquent accounts in writing at 4MIA.
• To retrieve LO & DWS from AKPK (non-received of AKPK LO).
• Notify AKPK for those settlement accounts.
• Banking & Financial Services

• Company Overview: Banking & Financial Services
• To ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering and KYC.
• Participate in and/or support the Bank's effort in combating money-laundering activities.
• Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
• Offer Debt Rehabilitation Plan (Term Loan/Settlement) to customers facing financial difficulties.
• Raise instructions and follow up on legal status with legal unit.
• Banking & Financial Services

• Company Overview: Banking & Financial Services
• Call and negotiate on repayment from cardholders.
• To probe for cardholder's latest contact details on increase collection efforts.
• To assist in achieving the departmental delinquency, NCL, Flow rate, SOP and target set monthly.
• To ensure all communication with customer is updated judiciously into CACS / PCKI.
• Provide feedback on uncontactable, runaway cases, bankruptcy, and dispute cases and on any transactions done after card cancellation to supervisor to act on the account.
• Recommend account for skip, site visit, investigation, relevant waivers and cancellation where necessary.
• Assist in reducing the delinquency date and NCL to meet department's objectives.
• Ensure strict adherence to all credit policies, procedures, BNM guidelines, compliance, information security etc.
• To educate customer on check payment guideline-checks to be made payable to Citibank Bankcard Center.
• Practice and display exemplary service excellence at all times.
• Attend to walk-in customers when required.
• Any other assignments given by the Bank from time to time as the Bank deem fit.
• Banking & Financial Services