Voon Jeng Tang

Operation and Sales Support

• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
• Analyzed sales data to identify trend, providing insightful reports to the sales team for strategic planning.
• Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
• Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
• Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
• Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the administration team.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Recorded accurate and efficient records in customer database.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Informed customers of promotions to increase sales productivity and volume.
• Negotiated prices, terms of sales and service agreements.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Built relationships with customers and community to promote long term business growth.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, logistic and customer account operations efficiently.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  

Logistic

• Reduced transportation costs through strategic route planning and carrier negotiations.
• Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
• Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Negotiated transportation and logistics contracts to reduce shipping costs.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Trained new staff on job duties, company policies, and procedures for rapid onboarding.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
• Reduced shipment delays with proactive communication between international suppliers and transportation partners.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Strengthened supply chain efficiency by collaborating with internal departments such as procurement, logistics, and sales to align objectives and streamline workflows.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
• Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
• Increased on-time deliveries through close monitoring of shipment progress and proactive issue resolution.
• Optimized warehouse space utilization by strategically organizing inventory based on product demand and turnover rate.
• Observed and tracked consignments to verify timely deliveries and accurate invoicing.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
• Optimized inventory control systems by analyzing historical trends and setting appropriate reorder points.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Lead a team responsible for managing imports/exports documentation process ensuring timely and accurate completion of all shipping documents.
• Tracked orders and notified customers of status or potential delays.
• Reduced shipping timeframes by optimizing routing options and collaborating with transportation providers.
• Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
• Optimized use of available storage space through effective inventory rotation practices, ensuring maximum utilization of warehouse capacity.

• Assisted clients in understanding complex mortgage terms and conditions, empowering them to make informed decisions about their home financing options.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Explained very technical financial information to applicants in easy to understand language.
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Proactively identified potential obstacles within loan applications, taking corrective measures early on to minimize delays or complications during processing stages.
• Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
• Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
• Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
• Researched and resolved routine and complex issues.
• Increased sales revenue with persuasive presentations of insurance products tailored to clients'' needs
• Cross-sold insurance products to existing clients to reach sales targets.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Conducted research and identified market trends to develop better strategies for sales.
• Met with customers to provide information about available products and policies.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
  support to ensure that all KOD systems across our 13 outlets continue to operate smoothly during daily business operations
  Learned and adapted quickly to new technology and software applications.
• process and encode all of our song files using a proprietary format. This will prevent competitors from utilizing our source files.
• Worked well in a team setting, providing support and guidance.
  preparing the weekly, monthly, and yearly reports to analyze outlet trends. These insights will be used to support the promotion and marketing teams.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.