Information Technology
Shahzuan Shafri
Customer Relation Specialist
Ipoh,Perak
Websites
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Language
Work History
Front Office Receptionist
Crystal Crown Hotel
Petaling Jaya, Selangor
11.2019 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Interacted with customers by phone, email, or in-person to provide information.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Answered multi-line phone system and enthusiastically greeted callers.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Greeted and verified booking information before directing guests to appropriate areas or answering questions.
- Identified visitors' needs to offer solutions and information.
Guest Service Officer
Movie Animation Park Studios (MAPS)
Ipoh, Perak
02.2019 - 11.2019
- Assisting all entry and exit at entrance when needed
- Handle all verbal and written complaints and feedback from guests
- Assist Guests with special needs in every way possible - advise, assess, assist, and recommend best ways for them to enjoy park and attractions
- Support Guests with rental of wheelchairs, strollers, lockers, phone charging stations, function rooms, and function venues
- Conduct Park Wide Guest Survey, listen to Guest feedback, compliments, record these and pass onto relevant departments
- Welcome VIP's, conduct VIP tours and create special memories for them
- Assist with crowd control duties including coordinating reserved areas at shows and parades
- Ensure have thorough knowledge of park, park's attractions and facilities, promotions, marketing, and operational procedures
- Read all issued memos at beginning of each shift to keep abreast of relevant changes
- Handle Park Wide Lost & Found Items and Lost Child Inquiry, follow up and documentation compilation To accept and carry out any task requested and assigned by Management.
Front Office Assistant
Copthorne Hotel Cameron Highlands
Cameron Highlands, Pahang
08.2017 - 08.2018
- Deliver basic standards and provide exceptional guest service at all times
- Maintain positive guests and colleagues interaction with good working relationships
- Personally and frequently verify that guests are receiving best possible service during check-in and check-out
- Familiar with all Hotel's products and services
- Answering incoming calls and redirecting calls to appropriate staff or guest rooms
- Handle room bookings via phone, walk-ins, and Online Travel Agent
- Other administrative duties in nature.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Developed and implemented office policies to enhance efficiency in operations
- Responded to inquiries from callers seeking information
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team
- Conducted research and provided reports and summaries to help management make informed decisions based on accurate information
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events
- Completed daily logs for management review
- Increased customer service success rates by quickly resolving issues
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures
- Performed wide-ranging administrative, financial and service-related functions
- Developed and implemented strategies to streamline office operations
- Managed data and correspondence to secure information across complex landscapes of organizational departments
Contract Writer
Anzir
Sydney
12.2023 - 01.2024
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Organized material to research and complete writing tasks.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.
- Prepared and submitted professional proposals to select publishers to outline works, promotional skills and literary experience.
- Developed and pitched story ideas to editors.
Mess Hall Attendant
MTT Shipping Sdn.Bhd
At Sea
03.2023 - 10.2023
- Established rapport with crew members by providing friendly and attentive service.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Arranged tables and chairs for special occasions and events.
- Assisted wait staff with timely food delivery and guest requests.
- On duty for 6 months straight, to serve 25 crew members on board from 6 am until 6pm
Commis
First World Hotel
Malaysia
08.2017 - 10.2017
- Kitchen Assistant
- Developed close relationships with suppliers to source best ingredients
- Modified recipes to accommodate dietary restrictions and allergies
- Evaluated food products to verify freshness and quality
- Planned and directed high-volume food preparation in fast-paced environment
- Assisted other chefs with ingredients preparation in support of recipes designed by head chef
- Measured high demand spices and commonly used ingredients to prevent overages and waste
- Maintained well-organized mise en place to keep work consistent
- Developed and remained accountable for safety, quality, consistency and adherence to standards
Storekeeper
Kedai Rakyat 1 Malaysia
Malaysia
10.2016 - 03.2017
- General Cashier and storekeeper.
- Received, merchandised and arranged all shop items for visual display
- Received product shipments and organized in stockroom storage area
- Planned budgets and authorized payments and merchandise returns
General Clerk
Soon Lee Motors
Ipoh, Perak
09.2015 - 10.2016
- Managed over 150+ customers who had hire purchase loan who wants to settle their loans in span of 3 months
- Routed business correspondence, documents, and messages to correct departments and staff members
- Monitored office supplies and made arrangements for restocking of low-stock items
- Issued invoices and followed up on outstanding payments to remind clients to pay on time
- Processed incoming correspondence, assembled and distributed notices, letters and other materials and created and maintained files to promote efficient flow of communication
- Greeted visitors and answered incoming telephone calls and assisted or directed visitor or caller to appropriate individual or office to foster pleasant service experience
Education
Business Management - Business, Management, Marketing, and Related Support Services
Vocational College of Kuala Kangsar
Kuala Kangsar 01.2013 - 12.2014
Some College (No Degree) - General Studies
Sekolah Menengah Kebangsaan Jelapang Jaya
Ipoh, Perak 01.2011 - 01.2013
Skills
Complaint resolution
Money handling abilities
Service standard compliance
Technical Support
Professional telephone demeanor
Welcoming guests
Multi-line phone systems
Word processing
Excellent Communication
Certification
Land Your First Cybersecurity Job
Top Skills
- Linguistics
- Multilingual
- Malay
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
I am interested in delving into the IT field and currently learning how to improve SEO for certain brands by using the technology that are available to use right now.
With a few implementation and optimizing the SEO keywords, it has been proven that Search Engine Optimization (SEO) will generate more lead and in turn bring more sales to the brand.
Interests
Cooking
General Affairs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Contract Writer
Anzir
12.2023 - 01.2024
Mess Hall Attendant
MTT Shipping Sdn.Bhd
03.2023 - 10.2023
Front Office Receptionist
Crystal Crown Hotel
11.2019 - 12.2022
Guest Service Officer
Movie Animation Park Studios (MAPS)
02.2019 - 11.2019
Front Office Assistant
Copthorne Hotel Cameron Highlands
08.2017 - 08.2018
Commis
First World Hotel
08.2017 - 10.2017
Storekeeper
Kedai Rakyat 1 Malaysia
10.2016 - 03.2017
General Clerk
Soon Lee Motors
09.2015 - 10.2016
Business Management - Business, Management, Marketing, and Related Support Services
Vocational College of Kuala Kangsar
01.2013 - 12.2014
Some College (No Degree) - General Studies
Sekolah Menengah Kebangsaan Jelapang Jaya
01.2011 - 01.2013