Vivitha J Tanabalan
Customer Service Executive
Kuala Lumpur,14
Summary
Motivated and detail-oriented logistics professional with hands-on experience as a Customer Service Executive at CEVA Logistics, partnered with Prism Supply Chain. Completed a Diploma in Logistics Management from Management and Science University, and currently pursuing a Bachelor’s degree in International Business via online mode balancing academic growth with full-time work to maximize productivity and career development. Skilled in shipment coordination, AWB verification, transport arrangements, and 3PL collaboration, with proficiency in SAP, Link4PL, and AEB Portal systems. Known for strong communication, problem-solving, and exceptional time management, consistently meeting deadlines while advancing both professional and academic goals.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
CEVA Logistics Inc.
Subang Jaya, Selangor
12.2024 - Current
- Monitor and verify Air Waybill (AWB) details for all shipments
- Coordinate and arrange transportation in alignment with delivery schedules
- Dispatch pre-alerts and respond to consignee inquiries regarding shipment status and documentation
- Review Booking Confirmations (BC) and track shipments via airline tracking systems
- Liaise with nominated 3PL partners to confirm shipment status and resolve issues
- Utilize SAP, Link4PL, and AEB Portal System for shipment processing, documentation, and tracking
- Ensure accurate data entry and proactive communication to support smooth logistics operations
- Conduct weekly coordination meetings with 3PL partners to review shipment status, resolve issues, and strengthen operational alignment
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed timely and effective replacement of damaged or missing products.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Intern Ocean Freight Billing
DHL Global Freight Forwarding
08.2024 - 11.2024
- Generate and process invoices for services rendered, ensuring they accurately reflect customer agreements customers invoice
- Ensuring that payments are accurate and in line with the invoicing terms.
- Handle large amounts of data with precision, ensuring that every invoice is accurate and reflects the correct billing parameters.
- Track and measure key performance indicators (KPIs) related to billing cycles.
- Processing COD (Cash on Delivery) payments by accurately filling in the charge code and the payment amount according to the details provided on the invoice.
- Designing the QR invoice layout and generate the QR code linked to payment details.
- Assisting with the billing process for clearance at DYSON.
- Update amount based on invoices for Warehouse COD payments.
Stocking Associate
Shoppee Express Mapletree
- Stocking associates obtain shipments at a store and ensure their accuracy.
- They also stock items within a warehouse or on a retail establishment's sales floor.
- In addition, stocking associates maintain store inventory, generate price labels for products, order replacement products, prepare each product for shipment and return defective materials as necessary.
Education
BBA - International Business
INTI INTERNATIONAL UNIVERSITY
Kampung Baharu Nilai, Negeri Sembilan, Malaysia 04.2001 -
DIPLOMA IN LOGISTICS MANAGEMENT - Logistics And Supply Chain Management
MANAGEMENT & SCIENCE UNIVERSITY
Shah Alam 02.2022 - 11.2024
SIJIL PELAJARAN MALAYSIA - ACCOUNTS STREAM
SMK BANDAR BARU SG LONG
Skills
- Shipment Coordination
- Customer Service
- Weekly Operational Meetings
- SAP
- Link4PL
- AEB Portal System
- Microsoft Office Suite
- Process Improvement
- Team Collaboration
- Professional Email Communication
Subjects Learned
- SUPPLY CHAIN MANAGEMENT
- CUSTOM AND FORWARDING
- INVENTORY AND WAREHOUSING
- TRANSPORTATION AND DISTRIBUTION MGMT
- QUALITY MANAGEMENT
- OPERATION MANAGEMENT
- SHIPPING MANAGEMENT
Languages
Multilingual: Fluent in Malay, English, and Tamil (verbal and written)
CONTACT
https://wa.me/+60172208144
CONTACT
whatsapp/call : https://wa.me/+60172208144
email : vivitha822@gmail.com
Timeline
Customer Service Executive
CEVA Logistics Inc.
12.2024 - Current
Intern Ocean Freight Billing
DHL Global Freight Forwarding
08.2024 - 11.2024
DIPLOMA IN LOGISTICS MANAGEMENT - Logistics And Supply Chain Management
MANAGEMENT & SCIENCE UNIVERSITY
02.2022 - 11.2024
BBA - International Business
INTI INTERNATIONAL UNIVERSITY
04.2001 -
Stocking Associate
Shoppee Express Mapletree
SIJIL PELAJARAN MALAYSIA - ACCOUNTS STREAM
SMK BANDAR BARU SG LONG
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